OW
Ouen W
1 reviews | Active since Jan 2021
05 May 2023, 22:43
Mondo are misrepresenting Vodacom and tarnishing their brand
An agent contacted me advising that I could switch to other packages on my Vodacom accounts that had more minutes and more data and that it would cost me less a month.
After advising that I did not want my contract end dates to change and I did not want to upgrade my phones, I was told that this would not be an issue as all that was happening was that I would be paying less a month getting a free device.
All of this proved to be wrong. I will never accept any telephonic offer again from "Vodacom".
This has placed Vodacom in a position of discouraging long-time customer from providing them with continued support.
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Replies (1)0
Replies (1)Mondo's replyOfficial
08 May 2023, 08:31Good day Ouen,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO389965
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO389965
Regards,
The Mondo Team
Mondo's reply08 May 2023, 08:31
Official
Good day Ouen,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO389965
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO389965
Regards,
The Mondo Team
