JB
Joey B
1 reviews | Active since Nov 2022
20 Dec 2022, 09:37
MONDO ARE ***** !!!
Had the worst experience with Mondo (Vodacom) telesales lady Samantha !!!. They lie just to get the contract active and will say anything.. The recordings prove this.. DO NOT DEAL WITH MONDO.. rather go straight to your service provider and get deals directly from them. Even after correcting her fk up, I lost the perks of my contract as Vodacom refused to reallocate my Data bundle to its original contract.. I spoke to Mondo and they admitted that their sales staff sometimes lie to get a sale done.. Absolutely disgusting!!
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Mondo's replyOfficial
20 Dec 2022, 10:13Good Day,
Thank you for taking the time to write to us about your Vodacom query.
We do apologize for the level of service that you have received. This will be addressed with the relevant departments.
As per the Vodacom system, the upgrades that were done for you by Mondo in October reflect as reversed.
Due to this, your query will now be closed.
Case No: RCO320548
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We do apologize for the level of service that you have received. This will be addressed with the relevant departments.
As per the Vodacom system, the upgrades that were done for you by Mondo in October reflect as reversed.
Due to this, your query will now be closed.
Case No: RCO320548
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply20 Dec 2022, 10:13
Official
Good Day,
Thank you for taking the time to write to us about your Vodacom query.
We do apologize for the level of service that you have received. This will be addressed with the relevant departments.
As per the Vodacom system, the upgrades that were done for you by Mondo in October reflect as reversed.
Due to this, your query will now be closed.
Case No: RCO320548
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We do apologize for the level of service that you have received. This will be addressed with the relevant departments.
As per the Vodacom system, the upgrades that were done for you by Mondo in October reflect as reversed.
Due to this, your query will now be closed.
Case No: RCO320548
Should you require further assistance, you may contact our Customer Care Team.
Regards,
The Mondo Team