Mondo and Vodacom - watch out!

In August 2016 i was approached by Mondo by telephone. They promised me that "for only R100 per month more" on my Vodacom contract i would get more minutes and data on my Vodacom contract . It turned out to be R330 more on a contract that was already above R1100 per month (Red Advantage). When i lodged a complaint on 2 January 2017, Mondo launched an investigation. Two weeks later, when i did not receive any feedback, i phoned again to be told that the ruling of the investigation was in my favour. Their first resolution offer was to give me a discount of R100 per month, but still keep me on the more expensive contract that they migrated me to (Red Select Top-up)! (basically: "we were wrong but we still want to make another R230 monthly from our dishonesty") I wanted the Migration to be reversed, so that i would be put into the same position that i was had i never been duped into taking their dishonest offer, and i want to be be re-imbursed for the extra money i had been paying since September 2017. They agreed - but did nothing about it except to close the matter from their books. When i phoned yet again, after another debit order went off for the elevated amount, i was told that i needed to take it up with VODACOM! That's when the real nightmare started. It is now March 2018 and still no resolution after numerous calls to their customer care line. Vodacom cannot put me back on the package that i was on before this all started, since the package "does not exist anymore". They do not want to cancel the existing contract unless i pay around R8000 premature cancellation fee .

They have put numerous requests through to their back office department (well that is what i was told) to migrate me to a similar priced -but smaller !!!- contract without me having to pay migration fees- still nothing . And they are also reluctant to credit me for the amount I had been paying extra every month since September 2017, saying that since i was afforded the extra minutes, i must pay for them. It seems that neither Vodacom nor Mondo is interested in rectifiying the problem, while i am stuck paying extra every month. Also, in the months that i have been struggling to sort this out, NEVER ONCE did i receive any form of call-back, email or SMS from Vodacom or Mondo to notify me of any progress. I always have to call back, hold the line for at least 10 minutes, explain the matter to yet a new customer care agent all over again, and patiently wait for them to tell me new lies. This is wrong!!!!! Mondo sells me a lie , and both Mondo and Vodacom benefits from it while their reslolution offers put me in a worse situation than i was before i bought their lies.