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Ingelise M

1 reviews | Active since May 2018

09 May 2018, 14:39

Mondo and vodacom misrepresentation

I was contacted by Mondo regarding my "upgrade" with vodacom which turned out to be a complete misrepresentation of costs as well as data and talk time I would receive with vodacom. I have subsequently spent most of my airtime trying to get it cancelled so I can finally leave vodacom but nothing has been done to resolve the issue. I managed to get to speak to someone once and my 3 mails have been unanswered. Vodacom itself cannot help me as I dealt with Mondo. I am at a loss as to where I can assistance. My next step will have to be the ombudsman.

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Replies (5)
Mondo
Mondo's reply09 May 2018, 16:16
Official

Good Day Ingelise,

Thank you for raising your query with us.

As per our conversation, we are currently working on your query. Feedback will be provided shortly.

Regards,

Mondo Team

Mondo
Mondo's reply11 May 2018, 11:05
Official

Good Day Ingelise,

Mondo
Mondo's reply11 May 2018, 11:06
Official

Good Day Ingelise,

Thank you for your patience, we are still working on your query.

Feedback will be provided shortly.

Regards,

Mondo Team

IM
Ingelise M's update18 May 2018, 09:05
Reviewer Update
I am totally frustrated. My contract is still not cancelled and just got billed for fees that was apparently going to be wavered. Been billed more than double to what I was ****med. Promises of action without the action. Clearly this issue needs to be taken further.
Mondo
Mondo's reply18 May 2018, 10:50
Official

Good Day,

Kindly note that your upgrade has been reversed and a credit note has been passed.

Regards,

Mondo Team