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Sydney S

1 reviews | Active since Mar 2012

11 Aug 2020, 17:10

Mondo and Telkom Useless

I app**** for a device 2 weeks ago and they went into my account to deduct admin fee and when i contacted them they told that the device i app**** for it is out of stock. I still asked them for the ETA and all they could say is " It takes 7 to 14 days". I called again after 7 days and Thandeka ( Consultant dropped a phone on me). This is disappointing service. I told them i wanna cancel the contact but then i got told that i can't cancel. This is ridiculous to the FN F***K. Bull****!!! Service

0
Replies (5)
Mondo
Mondo's reply12 Aug 2020, 09:06
Official
Hi Sydney,

Thank you for raising your query with us, one of our dedicated consultants will be in contact with you.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply12 Aug 2020, 12:56
Official
Hi Sydney,

Please note that we have attempted contacting you with no success.

Kindly advise what is the best possible time to contact you.

Kind Regards, 

Mondo Team
Mondo
Mondo's reply17 Aug 2020, 14:40
Official
Hi Sydney,

As discussed with Kimona, please note that we are tracking your order and we will keep you updated on the progress.

Thank you for your patience thus far.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply21 Aug 2020, 17:08
Official
Hi Sydney, 
Please note that your query is still in progress.

Our team will provide you with updates on the query.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply26 Aug 2020, 11:58
Official
Hi Sydney, 
Please note that Kimona has attempted contacting you with no success.

Kindly note that your package has been successfully delivered to you and your contract is activated.

Your query is now resolved.

Should you have any further queries please feel free to call or email our team.

Welcome to the Mondo Family!

Kind Regards, 

Mondo Team