1 reviews | Active since Jul 2020
Mondo and Telkom they are sheep's in wolves skin
I have a problem with Telekom contract, I got a call years ago from a Mondo consultant saying they will offer me a simcontract for R69 a month. The simcard had data and phone minutes. I agreed to take the 24 month contract after she convinced me and closed the deal. She then said please speak to my supervisor to confirm the sale and I agreed. The lady confirmed all my details and I agreed to the sale of R69 contract. Few weeks down the line RAM delivers two simcards from Telkom. I was confused why two simcards. I thought maybe it's for something else or it's a back up simcards, I panicked when I saw a statement and I was double charged and additional charges of post statements of which even today I've never seen a post mail from telkom. I tried to inquire about the simcards and why am I billed for two simcards when I requested only one, they sent me pillar to post, I tried paying for one simcards but that didn't help at all they then blocked all my numbers. And am even listed as a bad payer on my credit report. I can't even buy a house now because of this debt. Please assist me. I regret even taking that call.
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Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we are attending to your query with the utmost urgency.
Kind Regards,
Mondo Team
Good day
Am entirely not happy because the call I received from Serusha she tried to assist me but she failed, even she thought she can help but there’s nothing she can do, First of all they listened to the recording all by themselves, the first wrong thing she did not even ask me my side of the story she said she will investigate by listening to the recording, how can u investigate someone’s case without hearing from them what was the problem in the first point. Secondly she reverts to me saying I agreed to both the deals, my query to her is why did the consultant tell me that she will Put me though to her supervisor so that I can confirm the purchase, it is then that the supervisor according to her that I agreed to two simcards, if am going to confirm why am I still being sold another simcard? That was not answered as well. If I needed two simcards I would have told the consultant before that I need two simcard. Even when I go to Telkom and listen to the recording what will happen next? This lady didn’t help me with anything really. Consumer rights are violated all the time and this is one of those time.
The consultant was sorry about what happened but nothing was solved.
Good day
Am entirely not happy because the call I received from Serusha she tried to assist me but she failed, even she thought she can help but there’s nothing she can do, First of all they listened to the recording all by themselves, the first wrong thing she did not even ask me my side of the story she said she will investigate by listening to the recording, how can u investigate someone’s case without hearing from them what was the problem in the first point. Secondly she reverts to me saying I agreed to both the deals, my query to her is why did the consultant tell me that she will Put me though to her supervisor so that I can confirm the purchase, it is then that the supervisor according to her that I agreed to two simcards, if am going to confirm why am I still being sold another simcard? That was not answered as well. If I needed two simcards I would have told the consultant before that I need two simcard. Even when I go to Telkom and listen to the recording what will happen next? This lady didn’t help me with anything really. Consumer rights are violated all the time and this is one of those time.
The consultant was sorry about what happened but nothing was solved.