LN
Leon N

1 reviews | Active since Jun 2017

28 Jun 2017, 08:59

Mondo and Telkom Ridiculous

<p>Long Story Short .Mondo Offered us a deal on a celphone and contract and failed to produce what was promised and more than a year later we are now being pursued by debt collectors.</p> <p>I have all the proof on email ,even a picture of the deal . When the package came however it took several calls and emails just to get it to work. When making the deal I was not sure of whether I will have telkom reception because we live in outlying area and was tol that if Im not happy I can cancel the contract within 7 days. The deal that i signed up for was not the deal that they gave me . And again after several calls they told me that telkom doesnt even have a contract like that (they promised us 575 MB of data and we only got 50 or 75 MB ) I then canceled the deal within 7 days . They canceled it after months but telkom paced a debit order against our nbank account which we tried to cancell to no avail.The bank had to write it back every month . We have been to telkom 3 times where they told us its a mistake and that they have fixed it. Yesterday we received a call from a debt collector from telkom ........... DO NOT DEAL WITH THESE COMPANIES . What can I do? Will I have to pay for something that I never got. If I was promised 575 Mb and only get 75 Then surely I have a right to not go ahead with the contract.</p>

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Replies (2)
Mondo
Mondo's reply28 Jun 2017, 10:12
Official

Good day Leon,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

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Mondo
Mondo's reply20 Oct 2017, 17:50
Official

Hi Leon,

We have not been successful contacting you, however, we trust that your query has now been resolved.

Should you have any further queries please feel free to contact.

Regards,

Mondo Team

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