ZD
Zodwa D
1 reviews | Active since Jan 2019
02 Jan 2019, 11:45
Mondo and Telkom Poor service and false adverti*****t
I got a call from one of their sales guys offering me a contract with Telkom for R179 a month where I will be getting 11G a month untill today I have never received any data they promised. Only 500M I get every month and no one is willing to assist me. Called Telkom quite a number of times but one is helping me they always promise to resolve my issue give me case numbers later send me an sms saying my quiry has been resolved until thus far nothing has been resolved. Just now Telkom debited R200 but no one is resolving my quiry I want all my money debited by Telkom
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
02 Jan 2019, 12:00Good Day Zodwa,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's reply02 Jan 2019, 12:00
Official
Good Day Zodwa,
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Thank you for raising your query with us.
Please note that we will be in contact with you shortly.
Kind Regards,
Mondo Team
Mondo's replyOfficial
28 Jan 2019, 13:38Good Day Zodwa,
As per your discussion with Kimona, we have received your package and the cancellation has been submitted.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As per your discussion with Kimona, we have received your package and the cancellation has been submitted.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply28 Jan 2019, 13:38
Official
Good Day Zodwa,
As per your discussion with Kimona, we have received your package and the cancellation has been submitted.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As per your discussion with Kimona, we have received your package and the cancellation has been submitted.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
29 Jan 2019, 14:58Good Day Zodwa,
As per your discussion with Kimona, your contract has been successfully cancelled.
We have escalated the credit request to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As per your discussion with Kimona, your contract has been successfully cancelled.
We have escalated the credit request to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply29 Jan 2019, 14:58
Official
Good Day Zodwa,
As per your discussion with Kimona, your contract has been successfully cancelled.
We have escalated the credit request to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As per your discussion with Kimona, your contract has been successfully cancelled.
We have escalated the credit request to the network service provider.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
31 Jan 2019, 09:50Good Day Zodwa,
As discussed with our consultant, we have followed up with the network service provider on the credit due to you.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have followed up with the network service provider on the credit due to you.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's reply31 Jan 2019, 09:50
Official
Good Day Zodwa,
As discussed with our consultant, we have followed up with the network service provider on the credit due to you.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
As discussed with our consultant, we have followed up with the network service provider on the credit due to you.
We will keep you updated on the progress of this.
Kind Regards,
Mondo Team
Mondo's replyOfficial
18 Feb 2019, 08:47Good Day Zodwa,
Kindly note that we have attempted contacting you with an update on your query however, we haven't been successful.
Please email our consultant to advise when you will be available to chat.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with an update on your query however, we haven't been successful.
Please email our consultant to advise when you will be available to chat.
Kind Regards,
Mondo Team
Mondo's reply18 Feb 2019, 08:47
Official
Good Day Zodwa,
Kindly note that we have attempted contacting you with an update on your query however, we haven't been successful.
Please email our consultant to advise when you will be available to chat.
Kind Regards,
Mondo Team
Kindly note that we have attempted contacting you with an update on your query however, we haven't been successful.
Please email our consultant to advise when you will be available to chat.
Kind Regards,
Mondo Team
Mondo's replyOfficial
20 Feb 2019, 14:50Good Day Zodwa,
As discussed with Kimona, your contract has been cancelled and you have been reimbursed.
Your query is now resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
As discussed with Kimona, your contract has been cancelled and you have been reimbursed.
Your query is now resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
Mondo's reply20 Feb 2019, 14:50
Official
Good Day Zodwa,
As discussed with Kimona, your contract has been cancelled and you have been reimbursed.
Your query is now resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
As discussed with Kimona, your contract has been cancelled and you have been reimbursed.
Your query is now resolved.
Should you have any further queries please call us.
Kind Regards,
Mondo Team
ZD
Zodwa D's updateReviewer Update
21 Feb 2019, 08:48Thank you so much for all your help Kimona Pillay, I finally got my money back and hopefully Telkom will stop deducting my account. All your effort in ensuring that my query is resolved is highly appreciated.
ZD
Zodwa D's update21 Feb 2019, 08:48
Reviewer Update
Thank you so much for all your help Kimona Pillay, I finally got my money back and hopefully Telkom will stop deducting my account. All your effort in ensuring that my query is resolved is highly appreciated.
Mondo's replyOfficial
11 Jan 2023, 14:40Mondo's reply11 Jan 2023, 14:40
Official