cC
cyrildold C

1 reviews | Active since Jun 2017

29 Jun 2017, 09:02

Mondo and Telkom Business practice close on a joke

<p>So I got offerred a top up FreeMe account at R69 a month last year September, It took three months for me to get the SIM.</p> <p>I had to phone consistently trying to get through to someone till I eventually got through and managed to get it. I was then promised credit for two months, yet all I got was a debit order for over R300!!! Complained still nothing done, secondly my debit order details change, so my account goes into arrears, I phone and pay. Three days later still disconnected!! Phone again...get told I must wait 7-14 days before they connect me???? Ask if I can email proof, get told I must still wait 7-14days even if I do???? Its almost impossible to get any reasonable business interaction from this company. Lets not start on the phone/adsl line issues i have!! This service is getting worst and thankfully I have an account with a much better network who gives me almost instant turn around to any issues I have. I have decided to make an example and have handed this over to an attorney as I am sick and tired of this ******* that gets driven down our throats by this company!</p>

0
Replies (2)
Mondo
Mondo's reply29 Jun 2017, 10:22
Official

Good day Cyril,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

***

Mondo
Mondo's reply20 Oct 2017, 17:54
Official

Hi Cyril

We have not been successful contacting you, however, we trust that your query has now been resolved.

Should you have any further queries please feel free to contact.

Regards,

Mondo Team

***