jJ
jacqui J

1 reviews | Active since Nov 2016

16 Sept 2021, 08:10

MONDO AND TELKOM

They do not deserve a star at all, I purchased a cellphone from them, they did not provide option of open line or capped line. They said you have to phone Telkom (which is useless in themselves) however I capped the line and they still deduct double amount. You can not cancel with Mondo because they refer you to Telkom (which is useless) here is the e-mail address I used and none of them could assist today they deduct another high amount. Im taking legal action against Mondo and Telkom in the hopes this will be sorted - We are all battling these days how do they get away with *****ing peoples money. Hiding behind Telkom - how is this possible that they can do this -please explain this.

0
Replies (4)
Mondo
Mondo's reply16 Sept 2021, 08:17
Official
Hi Jacqueline,
 
Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO137080
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply16 Sept 2021, 09:25
Official
Hi Jacqueline,

Trust you are well.

As discussed with Nicole, please note that as per our records, you did request a cancellation within the cooling off period.

A cancellation has been submitted to Telkom and your lines will be deactivated.

We do apologize for the inconvenience caused.

Regards,
The Mondo Team
jJ
jacqui J's update17 Sept 2021, 13:53
Reviewer Update
Thank you to the Mondo Team my issue were resolved -appreciate your assitance.
Mondo
Mondo's reply17 Sept 2021, 13:54
Official
Hi Jacqueline,

Trust you are well.

Please note that your Telkom contracts have been cancelled.

You query has been resolved and will be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,
The Mondo Team