RL
Ryno L
1 reviews | Active since Feb 2018
28 Mar 2022, 11:05
Mondo and MTN suck
MTN using these clowns for their contracts and upgrades. I only see mtn going out of business in the new future. The level of service these Mondo people are providing is literally non existance. After trying to get through for hours, if you lucky you will get through to someone. After that they either just hang up or they just dont do anything you discussed on the phone and as for following up, not once have they kept their word.
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
28 Mar 2022, 11:07Good day Ryno,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO197427
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO197427
Regards,
The Mondo Team
Mondo's reply28 Mar 2022, 11:07
Official
Good day Ryno,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO197427
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO197427
Regards,
The Mondo Team
RL
Ryno L's updateReviewer Update
28 Mar 2022, 15:36Yes i would like to see that this will be honered. 5hours have gone and have not recieved a call or email whatsoever. It however took you 2min to respond to the review that was made.
RL
Ryno L's update28 Mar 2022, 15:36
Reviewer Update
Yes i would like to see that this will be honered. 5hours have gone and have not recieved a call or email whatsoever. It however took you 2min to respond to the review that was made.
RL
Ryno L's updateReviewer Update
28 Mar 2022, 15:38I would please like all the recordings of my conversations with mondo staff.
RL
Ryno L's update28 Mar 2022, 15:38
Reviewer Update
I would please like all the recordings of my conversations with mondo staff.
RL
Ryno L's updateReviewer Update
29 Mar 2022, 12:49Still no one has assisted me
RL
Ryno L's update29 Mar 2022, 12:49
Reviewer Update
Still no one has assisted me
Mondo's replyOfficial
06 Apr 2022, 09:00Hi Ryno,
Please note that your application has been approved, however, there is a current stock delay.
Once the stock is replenished, the order will be dispatched and the courier company will be in contact with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may escalate your details to the sales team in order to make contact with you and provide you with an alternate deal.
Regards,
The Mondo Team
Please note that your application has been approved, however, there is a current stock delay.
Once the stock is replenished, the order will be dispatched and the courier company will be in contact with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may escalate your details to the sales team in order to make contact with you and provide you with an alternate deal.
Regards,
The Mondo Team
Mondo's reply06 Apr 2022, 09:00
Official
Hi Ryno,
Please note that your application has been approved, however, there is a current stock delay.
Once the stock is replenished, the order will be dispatched and the courier company will be in contact with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may escalate your details to the sales team in order to make contact with you and provide you with an alternate deal.
Regards,
The Mondo Team
Please note that your application has been approved, however, there is a current stock delay.
Once the stock is replenished, the order will be dispatched and the courier company will be in contact with you in order to set an appointment for delivery.
Alternatively, kindly advise if we may escalate your details to the sales team in order to make contact with you and provide you with an alternate deal.
Regards,
The Mondo Team
RL
Ryno L's updateReviewer Update
06 Apr 2022, 09:50Why is it when i try to track my application it keeps on saying "nothing found"? Im not even sure what application has been approved now? Is this linked to my contract number or what?
RL
Ryno L's update06 Apr 2022, 09:50
Reviewer Update
Why is it when i try to track my application it keeps on saying "nothing found"? Im not even sure what application has been approved now? Is this linked to my contract number or what?
Mondo's replyOfficial
13 Apr 2022, 15:48Hi Ryno,
Please note that you are unable to track the application, due to stock constraints.
Once the order is dispatched, you will be able to track your application.
As per the system, a new activation was processed, where the contract will be for a new number.
Should we escalate this to the sales team in order to change the deal due to stock?
Regards,
The Mondo Team
Please note that you are unable to track the application, due to stock constraints.
Once the order is dispatched, you will be able to track your application.
As per the system, a new activation was processed, where the contract will be for a new number.
Should we escalate this to the sales team in order to change the deal due to stock?
Regards,
The Mondo Team
Mondo's reply13 Apr 2022, 15:48
Official
Hi Ryno,
Please note that you are unable to track the application, due to stock constraints.
Once the order is dispatched, you will be able to track your application.
As per the system, a new activation was processed, where the contract will be for a new number.
Should we escalate this to the sales team in order to change the deal due to stock?
Regards,
The Mondo Team
Please note that you are unable to track the application, due to stock constraints.
Once the order is dispatched, you will be able to track your application.
As per the system, a new activation was processed, where the contract will be for a new number.
Should we escalate this to the sales team in order to change the deal due to stock?
Regards,
The Mondo Team