EZ
Erna Z
1 reviews | Active since Oct 2012
13 Nov 2022, 13:49
Mondo and MTN service is horrible!!!
I have hed the most terrible experience with Mondo and MTN with my contract upgrade. First they added my upgrade to my account and dod not remove the previous contract bundle (which charged me R1800) and then after (I stopped counting) numerous phone calls and emails wirh both companies they proceeded to hold me liable for all the fees. Now MTN is saying Mondo needs to sort things out and Mondo is saying MTN must sort things out. I am tired of their bullsh#t. I refuse to pay my account until someone sorts this out. It has been almost 4 months of trouble.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
14 Nov 2022, 08:06Hi Erna,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused and for the level of service that you have received.
We are currently looking into your query and once we have an update, we will advise you.
Case Number: RCO300537
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused and for the level of service that you have received.
We are currently looking into your query and once we have an update, we will advise you.
Case Number: RCO300537
Regards,
The Mondo Team
Mondo's reply14 Nov 2022, 08:06
Official
Hi Erna,
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused and for the level of service that you have received.
We are currently looking into your query and once we have an update, we will advise you.
Case Number: RCO300537
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We do apologize for the inconvenience caused and for the level of service that you have received.
We are currently looking into your query and once we have an update, we will advise you.
Case Number: RCO300537
Regards,
The Mondo Team
Mondo's replyOfficial
29 Nov 2022, 15:38Good Day Erna,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply29 Nov 2022, 15:38
Official
Good Day Erna,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your recent Hello Peter review.
Kindly advise what is a convenient time to make contact.
Thank you.
Have a lovely day further.
Regards,
The Mondo Team