DS
Dana S
1 reviews | Active since Mar 2011
09 Sept 2021, 10:16
Mondo and MTN ******** us - We want our refund and cancellation!!!!
Mondo and MTN are playing us!! I suggest that our cancellation from 2 months ago be refunded and cancelled as instructed over 10 times. Stop debiting our account for a cancelled contract - that is THEFT.
Helpful (0)
Replies (9)0
Replies (9)
Mondo's replyOfficial
09 Sept 2021, 10:19Hi Dana,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135608
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135608
Regards,
The Mondo Team
Mondo's reply09 Sept 2021, 10:19
Official
Hi Dana,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135608
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135608
Regards,
The Mondo Team
DS
Dana S's updateReviewer Update
09 Sept 2021, 10:26The same replies we have received for over 2 months now. NOT GOOD ENOUGH!!!
CANCEL THOSE 2 CONTRACTS!!!! AND REFUND ME!!!!
CANCEL THOSE 2 CONTRACTS!!!! AND REFUND ME!!!!
DS
Dana S's update09 Sept 2021, 10:26
Reviewer Update
The same replies we have received for over 2 months now. NOT GOOD ENOUGH!!!
CANCEL THOSE 2 CONTRACTS!!!! AND REFUND ME!!!!
CANCEL THOSE 2 CONTRACTS!!!! AND REFUND ME!!!!
Mondo's replyOfficial
09 Sept 2021, 10:33Hi Dana,
Thank you for taking the time to write to us about your MTN Cancellation.
Kindly note this issue has been escalated to the relevant department and also sent a urgent follow up email to MTN, we will be in touch soon.
We sincerely apologize for the level of service you have received.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
Kindly note this issue has been escalated to the relevant department and also sent a urgent follow up email to MTN, we will be in touch soon.
We sincerely apologize for the level of service you have received.
Regards,
The Mondo Team
Mondo's reply09 Sept 2021, 10:33
Official
Hi Dana,
Thank you for taking the time to write to us about your MTN Cancellation.
Kindly note this issue has been escalated to the relevant department and also sent a urgent follow up email to MTN, we will be in touch soon.
We sincerely apologize for the level of service you have received.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN Cancellation.
Kindly note this issue has been escalated to the relevant department and also sent a urgent follow up email to MTN, we will be in touch soon.
We sincerely apologize for the level of service you have received.
Regards,
The Mondo Team
DS
Dana S's updateReviewer Update
13 Sept 2021, 10:43We are now over 2 months later and still waiting for the contract to be cancelled and our refund. No word from anyone since this complaint, or in 2 months. Mondo, the contract is with you, now do what you have to do!
DS
Dana S's update13 Sept 2021, 10:43
Reviewer Update
We are now over 2 months later and still waiting for the contract to be cancelled and our refund. No word from anyone since this complaint, or in 2 months. Mondo, the contract is with you, now do what you have to do!
Mondo's replyOfficial
13 Sept 2021, 10:58Good day,
Please note that a follow up on cancellation has been sent to MTN.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Please note that a follow up on cancellation has been sent to MTN.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply13 Sept 2021, 10:58
Official
Good day,
Please note that a follow up on cancellation has been sent to MTN.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Please note that a follow up on cancellation has been sent to MTN.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
DS
Dana S's updateReviewer Update
17 Sept 2021, 09:44And once again MTN and Mondo are NOT listening. CANCEL OUR CONTRACTS NOW!!!!!! AND REFUND US IMMEDIATELY. We will be going to social media and maybe we can get some attention!!!!
DS
Dana S's update17 Sept 2021, 09:44
Reviewer Update
And once again MTN and Mondo are NOT listening. CANCEL OUR CONTRACTS NOW!!!!!! AND REFUND US IMMEDIATELY. We will be going to social media and maybe we can get some attention!!!!
Mondo's replyOfficial
17 Sept 2021, 11:27Hi Dana,
Trust you are well.
Please note that we are currently awaiting feedback from the MTN cancellations team.
We will provide you with an update once we receive feedback.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we are currently awaiting feedback from the MTN cancellations team.
We will provide you with an update once we receive feedback.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply17 Sept 2021, 11:27
Official
Hi Dana,
Trust you are well.
Please note that we are currently awaiting feedback from the MTN cancellations team.
We will provide you with an update once we receive feedback.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we are currently awaiting feedback from the MTN cancellations team.
We will provide you with an update once we receive feedback.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
DS
Dana S's updateReviewer Update
29 Sept 2021, 11:27Mondo/MTN why are these contracts not cancelled? All we want it to change to Prepaid!!
We have been waiting since July. 3 months now, come now!
We have been waiting since July. 3 months now, come now!
DS
Dana S's update29 Sept 2021, 11:27
Reviewer Update
Mondo/MTN why are these contracts not cancelled? All we want it to change to Prepaid!!
We have been waiting since July. 3 months now, come now!
We have been waiting since July. 3 months now, come now!
Mondo's replyOfficial
29 Sept 2021, 16:55Good day,
Please note that a follow up on cancellation has been sent to the MTN team.
Regards,
The Mondo Team
Please note that a follow up on cancellation has been sent to the MTN team.
Regards,
The Mondo Team
Mondo's reply29 Sept 2021, 16:55
Official
Good day,
Please note that a follow up on cancellation has been sent to the MTN team.
Regards,
The Mondo Team
Please note that a follow up on cancellation has been sent to the MTN team.
Regards,
The Mondo Team