Mondo and MTN ****

In November 2021 a man called Stephen Oliver who said he was from MTN (but I discovered was actually a Mondo employee) phoned and after a 20 minute conversation to try to get me to accept a 'free laptop' . The gist is that I said many times that I was happy with my cell phone contract for R399 a month and did not want anything else, or to pay one cent more. He assure d me that I would never be asked to pay one cent more than R399 - but he neglected to say it was for ANOTHER CONTRACT FOR THAT PRICE. They sent the laptop and I got a large bill. My son phone Mondo and spoke to Kreesan who, after listening to the recordings agreed that the contract for the laptop would be cancelled as soon as the laptop was fetched. The Laptop was fetch on 31st January, and I have a photograph of the DSV driver who fetched it. But the contract is still not cancelled, and I kept getting large bills from MTN. I continued to pay only the R399 for the cell phone contract. In March I had to go to the MTN store to try to pay my MTN account as the scheduled payment would not go through on line. The store could not make my card work and, as they wouldn't take cash, sent me down to my bank with ABSA bank account details to pay MTN. I was able to reinstate the MTN scheduled account for R399 on line at the bank. BUT.the MTN store allowed me to speak to the MTN Contract department and once I got through, Zameme agreed that the contract for the laptop should be cancelled, and she said she would contact Mondo and see to it. I have tried to send an email to Zameme of MTN Contracts to confirm all this, but no emails go through. I am at my wits' end now. MTN says I owe 4 months for the the laptop contract, but in fact I only have my cell phone ***). The Mondo references are RCO167223, and ***. Patricia Stapleton. (Ann Ellis Brown's mother)