1 reviews | Active since Mar 2021
Mondo and MTN poor service
I app**** for a contract on MTN on Friday,I was later on contacted by a sales agent and we went through the application and she said I should expect an email with the contract and a delivery from 3 working days. When I contacted MTN with regards to this they told me to contact Mondo with regards to this. Every time I chat with the Mondo theres no feedback but a will contact you soon but still nothing from them. The service from they online agents is really poor and they dont provide any assistance at all. I verbally agreed to the terms and conditions but theres no feedback. I don't even know if theres a contract under my name or not. Mondo and Mtn are sending me back and forth but they were quick to answer to my enquiry about a contract
Thank you for emailing Customer Care.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
One of our consultants will be in contact with you.
Regards,
Mondo Team
Thank you for emailing Customer Care.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers.
One of our consultants will be in contact with you.
Regards,
Mondo Team
As discussed with Kim, please note that your application has been cancelled as per your request.
Your query is now resolved and will be closed.
Should you have any further queries please feel free to call us.
Regards,
Mondo Team
As discussed with Kim, please note that your application has been cancelled as per your request.
Your query is now resolved and will be closed.
Should you have any further queries please feel free to call us.
Regards,
Mondo Team