LD
Lynre D
1 reviews | Active since Oct 2015
21 Mar 2022, 11:38
Mondo and MTN online
Terrible service from mtn online and the mondo team. So frustrated and disappointed in the service i received from your online team. 1st I get an approval for the addition of a new line. Then they cancel my application and tell me that I need to re-apply when I re-apply the mondo team sends me an email saying I was declined. When asked what the reason was the agent says they don't know. Worst of all I app**** to one of your competitors and got approved and had the handset delivered within 5 days. The saddest part is that I've been with mtn for the last 10 years
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
22 Mar 2022, 08:02Good day Lynre,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200548
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200548
Regards,
The Mondo Team
Mondo's reply22 Mar 2022, 08:02
Official
Good day Lynre,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200548
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200548
Regards,
The Mondo Team
Mondo's replyOfficial
06 Apr 2022, 10:22Hi Lynre,
Trust you are well.
Please note that your MTN application has been canceled as per your request.
Kindly note that your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN application has been canceled as per your request.
Kindly note that your query will now be closed.
Regards,
The Mondo Team
Mondo's reply06 Apr 2022, 10:22
Official
Hi Lynre,
Trust you are well.
Please note that your MTN application has been canceled as per your request.
Kindly note that your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN application has been canceled as per your request.
Kindly note that your query will now be closed.
Regards,
The Mondo Team