RL
Rion L
1 reviews | Active since May 2020
05 Sept 2022, 09:57
MONDO and MTN not cancelling data contract/sending courier for device collection
I was offered a data contract with device in February by MONDO. The offered speed did not meet our requirements upon SIM activation and we logged a cancellation within 10 days.
Since the cancellation request and many promises from MONDO and issue logged with MTN as well, to send a courier for device collection, I sit today with a third-party company asking me how I am going to pay the accumulated bill since February.
I cannot seem to reach MTN on 083135 and MONDO continues with promises never to get feedback after a query.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
05 Sept 2022, 10:02Good day Rion,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200634
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200634
Regards,
The Mondo Team
Mondo's reply05 Sept 2022, 10:02
Official
Good day Rion,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200634
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO200634
Regards,
The Mondo Team
Mondo's replyOfficial
08 Dec 2022, 13:34Good Day Rion,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply08 Dec 2022, 13:34
Official
Good Day Rion,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team