KM
Katleho M
1 reviews | Active since Jun 2022
15 Jun 2022, 11:58
Mondo and MTN Nightmare
Mondo and MTN have been nothing but a nightmare since 09 February 2022. That is how long my query has been going on and has escalated to the moon since then! Because "your query has been escalated" is the only response I get, then I was contacted by a lady called Zaheera who assured me that my query has been settled and is well, only to find out that the amount that I was told would be waived was debited from my bank and the actual credit that is due to me has not been made!!! I am completely irate as I have had numerous chats with numerous agents regarding this and absolutely nobody has assisted in the corrected manner!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
15 Jun 2022, 12:10Hi Katleho ,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO239582
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO239582
Regards,
The Mondo Team
Mondo's reply15 Jun 2022, 12:10
Official
Hi Katleho ,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO239582
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO239582
Regards,
The Mondo Team
Mondo's replyOfficial
17 Jun 2022, 10:45Hi Katleho,
Please note that your MTN credit was passed for the line which was canceled.
Kindly note that your outstanding balance is due to no payment for your existing contract with MTN.
Due to the above, you may contact the MTN Billing & Accounts Department on *** for further assistance.
MTN Customer Care: 083135
The above query will now be closed.
Regards,
The Mondo Team
Please note that your MTN credit was passed for the line which was canceled.
Kindly note that your outstanding balance is due to no payment for your existing contract with MTN.
Due to the above, you may contact the MTN Billing & Accounts Department on *** for further assistance.
MTN Customer Care: 083135
The above query will now be closed.
Regards,
The Mondo Team
Mondo's reply17 Jun 2022, 10:45
Official
Hi Katleho,
Please note that your MTN credit was passed for the line which was canceled.
Kindly note that your outstanding balance is due to no payment for your existing contract with MTN.
Due to the above, you may contact the MTN Billing & Accounts Department on *** for further assistance.
MTN Customer Care: 083135
The above query will now be closed.
Regards,
The Mondo Team
Please note that your MTN credit was passed for the line which was canceled.
Kindly note that your outstanding balance is due to no payment for your existing contract with MTN.
Due to the above, you may contact the MTN Billing & Accounts Department on *** for further assistance.
MTN Customer Care: 083135
The above query will now be closed.
Regards,
The Mondo Team