Mondo and Mtn most ********** customer service ever

I app**** for a contract with mtn online A company mondo called From there it has been the worst experience ever The lady signing up is so robotic , no just wanting to get done . We agreed that if it is approved she will call me back ,so I can confirm device ,colour etc . I get sms approved . I called call centre to agree on colour .they said sorry no choice ,if u not happy cancel when they deliver and send back . Then I received the handset after a long wait ,and guess what the contract signed up on was incorrect than what agreed . Second issue Is the handset supposed to come with a free robot vacuum . I have called and called and emailed and sent messages ,to online to customer services ,mtn sends me to mondo ,mondo sends me to mtn . What a frustrating ********** experience . Not one of the sales people at mondo knows a thing . It's like talking to people that were never trained to sell mtn contract's . I called Xiaomi after sales ,a lady by the name of Prenall has been trying to assist me by getting mtn to sort out my item . A manager than call Mr Vasigan Naidoo from mondo ,he apologizes ,makes a case and promises to sort me out that day and keep me updated with feedback . It's now another week gone. No call from Vasigan No call from mtn No call from Xiaomi after sales And we the customers are sitting with the incorrect handset The incorrect package And no vacuum mop that was suppose to be the benefit of this deal . Mtn and mondo are the .most horrific service providers with regards to customer service in my personal experience and opinion . I'm so let down really this has been just a terrible experience and we still sitting with all this frustration and false promises by Mr Vasigan and the rest of the people we delar with . Mr Vasigan even said from his side he will arrange recompense without us asking for all our frustration. Mondo and mtn wake up and take customers as important and sort us out pls .