ZVDW
ZELDA VAN DER WESTHUIZEN
1 reviews | Active since Aug 2014
06 Oct 2022, 09:32
MONDO AND MTN
I HAVE A VALID INVESTIGATION WITH MONDO FROM THE 2D OF LAST MONTH,. THEY ADMINT THAT WAS THEIR FAULT, THEY MUST CREDIT MY MTN ACCOUNT WITH R7301.26, NOBODY COME BACK TO ME I PHONE SO MANY TIMES, THEN THEY TELL ME THEY WAIT FOR THE SUPERVISOR EN SENIOR PERSON, AND NOW FOR THE SECOND TIME MTN SUSPEND MY ACCOUNT AND WILL TAKE LEGAL ACTION AGAINST ME, PLEASE HELP ME I AM A BUSINESS WOMAN, THEY PUT ME IN A BAD SITUATION, THEY MUST SOLVE THE PROBLEM TODAY, AND OPENED MY PHONE WITH MTN AND CREDIT MY ACCOUNT
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Mondo's replyOfficial
06 Oct 2022, 09:46Hi Zelda,
Trust you are well.
Please note that your query has been escalated to the escalations team at MTN and we are currently awaiting feedback.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the escalations team at MTN and we are currently awaiting feedback.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply06 Oct 2022, 09:46
Official
Hi Zelda,
Trust you are well.
Please note that your query has been escalated to the escalations team at MTN and we are currently awaiting feedback.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your query has been escalated to the escalations team at MTN and we are currently awaiting feedback.
Once we receive an update, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team