1 reviews | Active since Jan 2022
MONDO and MTN **** contracts
I got a call from Mondo promising me the world if I took out a specific contract . I did take it out and received the device in Jan . Once received I realized I was completely ****med. I called same day to return it. In march I received a bill from MTN for R16000. I cannot afford to pay that on a cellphone bill. I went to MTN who told me mondo had charged a cancellation fee. MTN wont take responsibility and I had to get hold of mondo. Mondo said they would pass a credit. To date they have still not passed a credit and all my phone lines have been suspended. I have been a client of MTN for close to 30 years and never missed a payment and I get treated like this because of the ****s they choose to work with. I am so disappointed. Never ever use MONDO and try and stay away from MTN
Thank you for taking the time to write to us about your MTN credit query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO335876
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN credit query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO335876
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team