LK
Lauren K
1 reviews | Active since May 2016
25 Jul 2023, 11:42
Mondo and MTN concerning service
I did my upgrade through Mondo on behalf of MTN, the upgrade process ran smoothly but definitely not the delivery. My phone was sent via DSV which requested biometrics, my fingerprints do not always work therefore the authentication failed.
Mondo logged this for a manual delivery and since Friday the 21st I have been getting the run around from MTN and Mondo with regards to the approval of my manual delivery. If this is not sorted by tomorrow morning I will be canceling my upgrade.
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Mondo's replyOfficial
25 Jul 2023, 12:05Hi Lauren ,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO422644.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO422644.
Regards,
The Mondo Team
Mondo's reply25 Jul 2023, 12:05
Official
Hi Lauren ,
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO422644.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you.
Your Case Number is: RCO422644.
Regards,
The Mondo Team