JM
Jabulile M
1 reviews | Active since May 2021
21 May 2021, 11:19
Mondo and MTN are ruining my name
I'm not happy with this company, I took a mtn contract through them only to find out I was sold a lie I then cancelled the contract 2days prior to receiving my sim. This was early March but till now May this contract has not been cancelled. This is not good for my credit report as itshows I've missed payments. I've been back and forth with both Mondo and MTN on emails I even use my airtime to call but I'm not getting help. On Monday I spoke to a manager at Mondo her name is Suhana Raidoo who promised she will sort out the issue and call me on Wednesday with updates it's Friday today I still have not received any updates so I called and was told she is in a meeting. This is so frustrating I'm going to be on bad credit because of this companies.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
21 May 2021, 11:25Hi Jabulile, Many thanks for reaching out to us. We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO120497 Regards,
The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO120497 Regards,
The Mondo Team
Mondo's reply21 May 2021, 11:25
Official
Hi Jabulile, Many thanks for reaching out to us. We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO120497 Regards,
The Mondo Team
We have escalated your complaint to the necessary department, and this will be investigated. In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. Your Case Number is: RCO120497 Regards,
The Mondo Team
JM
Jabulile M's updateReviewer Update
21 May 2021, 11:44This is what I'm always told that Mondo is sincerely sorry yet every month my credit report shows I've missed payments the next thing I will be on credit bureu. I'm honestly stressed about this situation. I even offered to pay for this usage they claiming I've used but no one says nothing about it the only thing I get is people telling me it will be sorted out while it keeps dragging. Imagine from early March till May how hard is it to cancel a contract?? I'm not happy with both companies I don't want to lie. I regret that call from Mondo customer service offering me a contract cause it has led me to such distress.
JM
Jabulile M's update21 May 2021, 11:44
Reviewer Update
This is what I'm always told that Mondo is sincerely sorry yet every month my credit report shows I've missed payments the next thing I will be on credit bureu. I'm honestly stressed about this situation. I even offered to pay for this usage they claiming I've used but no one says nothing about it the only thing I get is people telling me it will be sorted out while it keeps dragging. Imagine from early March till May how hard is it to cancel a contract?? I'm not happy with both companies I don't want to lie. I regret that call from Mondo customer service offering me a contract cause it has led me to such distress.
Mondo's replyOfficial
24 May 2021, 16:37Hi Jabulile, As discussed with our consultant, please note that the deactivation is done.
We have agreed to refund you a portion of the cancellation cost as a gesture of goodwill.
You will receive the fund this Friday, provided you supply us with the proof of banking information today.
Your query is resolved and will be closed.
Should you have any further queries please call or email us. Regards,
The Mondo Team
We have agreed to refund you a portion of the cancellation cost as a gesture of goodwill.
You will receive the fund this Friday, provided you supply us with the proof of banking information today.
Your query is resolved and will be closed.
Should you have any further queries please call or email us. Regards,
The Mondo Team
Mondo's reply24 May 2021, 16:37
Official
Hi Jabulile, As discussed with our consultant, please note that the deactivation is done.
We have agreed to refund you a portion of the cancellation cost as a gesture of goodwill.
You will receive the fund this Friday, provided you supply us with the proof of banking information today.
Your query is resolved and will be closed.
Should you have any further queries please call or email us. Regards,
The Mondo Team
We have agreed to refund you a portion of the cancellation cost as a gesture of goodwill.
You will receive the fund this Friday, provided you supply us with the proof of banking information today.
Your query is resolved and will be closed.
Should you have any further queries please call or email us. Regards,
The Mondo Team
JM
Jabulile M's updateReviewer Update
24 May 2021, 16:53Yes I have spoken to one of your consultants and agreed to pay some of the money, now hoping my name will be cleared as it's showing missed payments.
JM
Jabulile M's update24 May 2021, 16:53
Reviewer Update
Yes I have spoken to one of your consultants and agreed to pay some of the money, now hoping my name will be cleared as it's showing missed payments.
Mondo's replyOfficial
03 Jun 2021, 09:26Hi Jabulile, MTN has advised that the payment reflects and your line is deactivated.
Kindly contact MTN Customer Care to query the clearing of your name. Regards,
The Mondo Team
Kindly contact MTN Customer Care to query the clearing of your name. Regards,
The Mondo Team
Mondo's reply03 Jun 2021, 09:26
Official
Hi Jabulile, MTN has advised that the payment reflects and your line is deactivated.
Kindly contact MTN Customer Care to query the clearing of your name. Regards,
The Mondo Team
Kindly contact MTN Customer Care to query the clearing of your name. Regards,
The Mondo Team