AJ
Adelaide J
1 reviews | Active since Jun 2021
31 Jul 2021, 00:07
Mondo and MTN are monsters
MTN has partnered with Mondo to cover up and continue being a ********** company so they can make sure their customers can never cancel a contract . Mondo gives you a contract then a month later they say it’s an MTN contract and they can’t help you but then their accounts department harasses you on a daily basis
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
31 Jul 2021, 08:54Hi Adelaide,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129174
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129174
Regards,
The Mondo Team
Mondo's reply31 Jul 2021, 08:54
Official
Hi Adelaide,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129174
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO129174
Regards,
The Mondo Team
Mondo's replyOfficial
03 Aug 2021, 16:27Hi Adelaide,
As discussed with our consultant, we sincerely apologize for the service you have been receiving.
We are unable to assist with the data allocation query and trust that this is resolved soon with MTN.
You may also escalate your query about the SMSes and emails you are receiving to MTN as our team will be in contact with you again about the payment.
Your query will be closed.
If you have any further queries other than the billing and data allocation query please feel free to call or email our team.
Regards,
The Mondo Team
As discussed with our consultant, we sincerely apologize for the service you have been receiving.
We are unable to assist with the data allocation query and trust that this is resolved soon with MTN.
You may also escalate your query about the SMSes and emails you are receiving to MTN as our team will be in contact with you again about the payment.
Your query will be closed.
If you have any further queries other than the billing and data allocation query please feel free to call or email our team.
Regards,
The Mondo Team
Mondo's reply03 Aug 2021, 16:27
Official
Hi Adelaide,
As discussed with our consultant, we sincerely apologize for the service you have been receiving.
We are unable to assist with the data allocation query and trust that this is resolved soon with MTN.
You may also escalate your query about the SMSes and emails you are receiving to MTN as our team will be in contact with you again about the payment.
Your query will be closed.
If you have any further queries other than the billing and data allocation query please feel free to call or email our team.
Regards,
The Mondo Team
As discussed with our consultant, we sincerely apologize for the service you have been receiving.
We are unable to assist with the data allocation query and trust that this is resolved soon with MTN.
You may also escalate your query about the SMSes and emails you are receiving to MTN as our team will be in contact with you again about the payment.
Your query will be closed.
If you have any further queries other than the billing and data allocation query please feel free to call or email our team.
Regards,
The Mondo Team