DB
Danie B

1 reviews | Active since Dec 2021

28 Dec 2021, 10:39

MONDO AND MTN ARE **********!!!

A few months ago I got a call from mondo they offered me a Mtn contract for 199 a month. Numerous times during the recorded conversation I asked the guy how much the Monthly installment would be he assured me it was 199 per month I asked about extra costs he said bcz it was mid-month when I receive the contract only R69 would be taken for that month and then R199 every month after that. I reminded him that he said the phone call was recorded like he reminded me when I answered the call that it was recorded. But he assured me ONLY R69 FIRST MONTH THEN R199 EVERY MONTH AFTER THAT. Month end came and my bill was R325. I didn't pay... I tried to get hold of Mtn on thr land line I send numerous emails and all they could say was that it's pro rata charges which i was never told about even after asking to make sure. I was not willing to pay bcz like Uve read I asked to make sure. I've been getting final notices for the amount of R1295 for the past 3 months considering that I only used the contract for the less then half of September month then it was switched off. According to my calculations 199 x 3 months should be 600 according to our agreement. This is ****************.

0
Replies (3)
Mondo
Mondo's reply28 Dec 2021, 10:42
Official
Good day Danie,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO164652
 
Regards,
 
The Mondo Team
DB
Danie B's update28 Dec 2021, 10:53
Reviewer Update
Really sick n tired of this.
Please sort it out soon as you can.
AND CANCEL THE BOGUS CONTRACT!!!!!
Mondo
Mondo's reply28 Dec 2021, 10:55
Official
Good day,

Kindly note that we are currently looking into your query.

Regards,

The Mondo Team