1 reviews | Active since Aug 2021
Mondo and MTN are a huge ****e
I took a contract with the company that mislead /**** to me about the whole package called and the matter was investgated and came out that they **** to me which is a serious matter but i chose to let that pass and just tell them to cancel my subscription i did this August 30 and September 31 a debit order from MTN debited R609 plus the bank charges and my agreement with them in the beginning was R89 for 20GB
I then called this morning and I'm now told that MTN hasn't canceled my contract, mondo never followed up to find out if it was canceled i now have to spend more money calling the misleading "mondo" to tell them that the stupid contract is still active, now im told to wait a little longer to get my money back
I will never recommend Mondo MTN to anyone because they don't care about customers I'm so angry right now
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO140006
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO140006
Regards,
The Mondo Team
We do understand your frustration.
Please note that we are currently looking into your query and we will provide you with an update shortly.
Regards,
The Mondo Team
We do understand your frustration.
Please note that we are currently looking into your query and we will provide you with an update shortly.
Regards,
The Mondo Team