Mondo and MTN: A Story of Deceit, Frustration, and Unfair Charges

In May, a representative from Mondo contacted me with an offer for an internet service for my home. Despite informing the consultant that I was satisfied with my current provider, the consultant was insistent on selling their solution through MTN Business. They claimed that their 5G service would provide similar speeds to my current provider for a fraction of the cost. However, the catch was that I had to sign a contract, which made me uneasy. When I asked what would happen if I moved and they could not provide the service, they reassured me that I could cancel the contract without penalties. Although I was skeptical, I decided to give it a try and purchased the package.

After some difficulties setting it up, I ran speed tests and found that the speeds were nowhere near what was promised. I contacted their support and MTN, but the issues persisted. It was only later that I discovered that I had been sold a normal 4G service with a maximum speed of 10Mbps. It became clear to me that the issue was not with the service, but with the package that I had received. Mondo had **** to me about what they sold me.

Since then, I have been struggling to cancel the contract and get a refund from Mondo and MTN. Mondo's cancellation process was slow and difficult, and I had to take the router with its original packaging to an MTN store in Centurion, only to find out that it had to be taken to the Mall of Africa. I even escalated the issue to a manager at Mondo, but the process took an unnecessarily long time. MTN continued to debit my account despite the cancellation, and I have now received an invoice with a penalty fee (R2 198.34), which they intend to debit from my account at the end of the month.

I am extremely dissatisfied with Mondo and their lies and terrible service. It seems that they do not have the correct knowledge of the services they resell or are solely interested in making a sale. I caution others to steer clear of them. I also have issues with MTN for not refunding me and charging me a cancellation fee.

Mondo and MTN owe me R2,793 (R399 x 7 months paying for their service) and the cancellation fee should not be applicable.