MONDO and MTN - a match made in HELL

I was due for a cellphone upgrade with MTN in October. Before I had time to go into a store, I received a phonecall from Mondo explaining to me that I did not even have to go into an MTN store. That I could discuss my upgrade over the phone and I would have my new phone delivered to my address within 1 week of them doing necessary checks, getting my ID etc. That was during the first or second week of September. The person gave me a reference number and within minutes of finishing the call, I got an sms saying that "My order had been created". 2 minutes thereafter I received another sms saying "Your credit check has started, please be patient. ONE minute later I received another SMS saying - "We've hit a pause on your credit check until we have all the documents we need. Please send them through". Send them through to WHO. I received no email address, no phone number other than a call centre etc. I have to date, received in excess of 10 of the same sms's. I then went into an MTN store to do the upgrade myself - only to find that Mondo had "blocked/booked" the phone and they could not help me - I had to phone Mondo and speak to them. WOW...... It is now 2.5 MONTHS later and after trying again on Sunday to do the upgrade instore - was told that the phone upgrade is STILL blocked at Mondo. Yesterday - after holding on to speak to a real person for 25 minutes I lost it. I went onto the website and had an online chat with "Philile" who told me they don't know what is happening and they would escalate the matter to a senior assistant. I have copied the entire conversation - if Mondo is interested - and I have now given them the 24 hours to get back to me about CANCELLATION of the Mondo deal so that I can do this myself...at an MTN store. I honestly think that MTN should remove any and all dealings with these people. All Mondo are doing is giving me the run around and I have had it. No response. No answer to phone calls and I must say that the one MTN person I spoke to on the phone yesterday sounded so bored and disinterested it was like talking to a brick wall. I have been pushed from pillar to post. Have been with MTN for over 15 years or so and find this totally unacceptable! I will however, try AGAIN... through "live chat" to find out what the heck is happening. If I do not come right - I will continue to name MONDO on Hello Peter until I am blue in the face.