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KZ
Khulu Z

1 reviews | Active since Aug 2020

28 Jul 2022, 07:25

Mondo and MTN

March this year I receive a call from Mondo, for a data and router contract from MTN. The sales lady offered the package on a month free trial, and based on this deal I then signed up, and the package arrived a week later. I cancelled the contract without using or let alone opening the package, contacted Mondo for cancellation within the trial period, it was approved, and dropped it off @ MTN direct all references received. They proceeded to debit my account for signing up, cancellation fees while it was offered on trial, and have been struggling to get my refund from Mondo. Every week when I call they promise to refund me in 7 days since March.

I challenge Mondo to draw the recording when I signed up, To verify my story. This is a total ****.

0
Replies (3)
Mondo
Mondo's reply28 Jul 2022, 08:49
Official

Good day Khulu,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

Please note that we have escalated your query to the MTN Department for urgent assistance. 

Once we receive an update, we will advise you accordingly.
 
Your Case Number is: RCO225636
 
Regards,
 
The Mondo Team
KZ
Khulu Z's update05 Sept 2022, 14:32
Reviewer Update
Hi Mondo,
This is the same feedback I have received from your call center from day one with this query. It has been a month now since you escalated to the MTN Department for urgent assistance and still no feedback from Mondo. Does not look like you guys have any interest in resolving this matter at all.
Mondo
Mondo's reply15 Sept 2022, 15:50
Official
Good Day Khulu,

Trust you are well.

Please note that your MTN account has been credited.

Credit Reference Number: SR# ***

Adjustment Number - MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team