PM
Pierre M
1 reviews | Active since Jul 2021
15 Jul 2021, 14:10
Mondo and MTN
AVOID! AVOID! AVOID! Watch out for this company, they phoned me to say they are from MTN and they would like to upgrade your contract. I said that I would NOT like to upgrade but they then continued to email me an upgrade contract with a date stamp that I supposedly signed electronically and they then charged me for the upgrade. From there it was an ongoing battle with MTN that did absolutely nothing, I went into the store, phoned 135, emailed and gave letters of confirmation that I did not agree to the upgrade. Eventually I got a call from a Roland at Mondo saying it was found in my favour. But alas they did not credit my MTN account with the amount they ********ly took from me. So its back to fighting with MTN and Mondo!!!
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
20 Jul 2021, 14:52Hi Pierre,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team
Mondo's reply20 Jul 2021, 14:52
Official
Hi Pierre,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to contact you.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Jul 2021, 15:51Hi Pierre,
Trust you are well.
We have attempted contacting you with no success.
Kindly note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Kindly note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply23 Jul 2021, 15:51
Official
Hi Pierre,
Trust you are well.
We have attempted contacting you with no success.
Kindly note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have attempted contacting you with no success.
Kindly note that your MTN cancellation has been done.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
PM
Pierre M's updateReviewer Update
04 Aug 2021, 12:58You have not resolved the matter as you have NOT given me a full refund of the amount you *******ly took from my account. Talking to your agents resolved nothing its empty promises!!!!!
PM
Pierre M's update04 Aug 2021, 12:58
Reviewer Update
You have not resolved the matter as you have NOT given me a full refund of the amount you *******ly took from my account. Talking to your agents resolved nothing its empty promises!!!!!
Mondo's replyOfficial
04 Aug 2021, 14:41Hi Pierre,
Thank you for chatting to Kim.
As discussed, please email our team your MTN invoice and bank statement in order to resolve your query.
Regards,
The Mondo Team
Thank you for chatting to Kim.
As discussed, please email our team your MTN invoice and bank statement in order to resolve your query.
Regards,
The Mondo Team
Mondo's reply04 Aug 2021, 14:41
Official
Hi Pierre,
Thank you for chatting to Kim.
As discussed, please email our team your MTN invoice and bank statement in order to resolve your query.
Regards,
The Mondo Team
Thank you for chatting to Kim.
As discussed, please email our team your MTN invoice and bank statement in order to resolve your query.
Regards,
The Mondo Team
PM
Pierre M's updateReviewer Update
19 Aug 2021, 15:10I just received my MTN statement and yet again this was not corrected. To say the least you charged me more whilst you should have reveresed the *****ulant transactions. In addition I have also requested that the one line should be cancelled and even though you phoned me say it was cancelled this still reflects on my account. AVOID MONDO AND AVOID MTN!!!!!!
PM
Pierre M's update19 Aug 2021, 15:10
Reviewer Update
I just received my MTN statement and yet again this was not corrected. To say the least you charged me more whilst you should have reveresed the *****ulant transactions. In addition I have also requested that the one line should be cancelled and even though you phoned me say it was cancelled this still reflects on my account. AVOID MONDO AND AVOID MTN!!!!!!
Mondo's replyOfficial
20 Aug 2021, 09:33Good day,
Please note that we are currently working on your query.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that we are currently working on your query.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply20 Aug 2021, 09:33
Official
Good day,
Please note that we are currently working on your query.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Please note that we are currently working on your query.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team