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refiwe T
1 reviews | Active since Dec 2019
02 Nov 2021, 15:40
Mondo and MTM *****
I have previously reported Mondo's conduct and they have not helped, instead they have said they were unsuccessful in contacting my mother and by contacting they mean calling the same number they gave out phones to an imposter.
My mother's finances are in a standstill and lives are at stake, this is serious and it seems as if though the ********** activity conducted using my mother's particulars does not bother Mondo and MTN
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
02 Nov 2021, 15:47Hi Refiwe,
Thank you for taking the time to write to us about your MTN ***** query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO147706
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN ***** query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO147706
Regards,
The Mondo Team
Mondo's reply02 Nov 2021, 15:47
Official
Hi Refiwe,
Thank you for taking the time to write to us about your MTN ***** query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO147706
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN ***** query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO147706
Regards,
The Mondo Team
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refiwe T's updateReviewer Update
02 Nov 2021, 15:49This w
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refiwe T's update02 Nov 2021, 15:49
Reviewer Update
This w
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refiwe T's updateReviewer Update
02 Nov 2021, 15:51This was said previously, is this an automated response?
I'm very worried that this ***** evee took place to begin with regarding your verification systems and how you are treating this after the fact gives an indication of how we got here, my mother is listed, her livelihood is in shambles and you are treating this like a query and not a ******** activity
I'm very worried that this ***** evee took place to begin with regarding your verification systems and how you are treating this after the fact gives an indication of how we got here, my mother is listed, her livelihood is in shambles and you are treating this like a query and not a ******** activity
rT
refiwe T's update02 Nov 2021, 15:51
Reviewer Update
This was said previously, is this an automated response?
I'm very worried that this ***** evee took place to begin with regarding your verification systems and how you are treating this after the fact gives an indication of how we got here, my mother is listed, her livelihood is in shambles and you are treating this like a query and not a ******** activity
I'm very worried that this ***** evee took place to begin with regarding your verification systems and how you are treating this after the fact gives an indication of how we got here, my mother is listed, her livelihood is in shambles and you are treating this like a query and not a ******** activity
Mondo's replyOfficial
02 Nov 2021, 16:03Good day,
We do apologize for the inconvenience caused.
Kindly note that you will receive a call within tomorrow.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Kindly note that you will receive a call within tomorrow.
Regards,
The Mondo Team
Mondo's reply02 Nov 2021, 16:03
Official
Good day,
We do apologize for the inconvenience caused.
Kindly note that you will receive a call within tomorrow.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Kindly note that you will receive a call within tomorrow.
Regards,
The Mondo Team
rT
refiwe T's updateReviewer Update
04 Nov 2021, 19:27Hi there,
We still do not have any form of reaction in this matter nor have we received any phone calls from your side.
Kindly advise how much longer this ***** case from your side will continue to impact livelihoods
We have submitted police reports, proof of res, statements and still nothing
Come on
We still do not have any form of reaction in this matter nor have we received any phone calls from your side.
Kindly advise how much longer this ***** case from your side will continue to impact livelihoods
We have submitted police reports, proof of res, statements and still nothing
Come on
rT
refiwe T's update04 Nov 2021, 19:27
Reviewer Update
Hi there,
We still do not have any form of reaction in this matter nor have we received any phone calls from your side.
Kindly advise how much longer this ***** case from your side will continue to impact livelihoods
We have submitted police reports, proof of res, statements and still nothing
Come on
We still do not have any form of reaction in this matter nor have we received any phone calls from your side.
Kindly advise how much longer this ***** case from your side will continue to impact livelihoods
We have submitted police reports, proof of res, statements and still nothing
Come on