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Selebogo M

1 reviews | Active since Dec 2014

24 Aug 2021, 14:29

Mondo and late orders again

Still awaiting communication regarding my MTN order that was approved on 29th July. I always have to call and ask. Not the first time Mondo has messed up my order. Why MTN is still using them is beyond comprehension.

0
Replies (4)
Mondo
Mondo's reply24 Aug 2021, 14:34
Official
Hi Selebogo,
 
Thank you for taking the time to write to us about your MTN application.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO132481
 
Regards,
 
The Mondo Team
SM
Selebogo M's update25 Aug 2021, 12:05
Reviewer Update
Wow, Mondo if there is one thing you are extremely good at, it's keeping people waiting. Afterall we are so dependent on you we have no alternatives, right. No Consultant has called me. I doubt you even have somebody looking at my query. You probably have better things to do.
Mondo
Mondo's reply25 Aug 2021, 12:13
Official
Good day,

Please note that you will receive a call within today.

Regards,
The Mondo Team
Mondo
Mondo's reply27 Aug 2021, 11:02
Official
Hi Selebogo,

Trust you are well.

As discussed with Nicole, please note that your application is in an Approved-Approved status, therefore, a request has been sent to the relevant department to finalize the application.

Once we receive feedback, we will advise you accordingly.

We do apologize for the delay.

Regards,
The Mondo Team