LM
Lehlogonolo M
1 reviews | Active since May 2012
22 Aug 2020, 10:25
Mondo and its agents commit *****
On the 20th May you said the ********** openedTelkom account was closed. I have come to learn that this is infact incorrect. You merely suspended debit but the account is still active, reflecting on my credit report and Telkom ( **********ly instructed by Mondo) is still debiting my account.
I have sent numerous affidavits and complaints and nobody bothers to action this.
Helpful (0)
Replies (17)0
Replies (17)
Mondo's replyOfficial
22 Aug 2020, 10:35Hi Lehlogonolo,
Thank you for raising your query with us,
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you on Monday after 8 AM.
Kind Regards,
Mondo Team
Thank you for raising your query with us,
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you on Monday after 8 AM.
Kind Regards,
Mondo Team
Best regards,
Mondo's reply22 Aug 2020, 10:35
Official
Hi Lehlogonolo,
Thank you for raising your query with us,
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you on Monday after 8 AM.
Kind Regards,
Mondo Team
Thank you for raising your query with us,
Kindly note you have reached us outside of our operating hours.
One of our dedicated consultants will be in contact with you on Monday after 8 AM.
Kind Regards,
Mondo Team
Best regards,
LM
Lehlogonolo M's updateReviewer Update
25 Aug 2020, 05:27I was not contacted despite the promise to do so. That explains why Mondo and its employed agents continue to commit ***** and destroy people's lives.
LM
Lehlogonolo M's update25 Aug 2020, 05:27
Reviewer Update
I was not contacted despite the promise to do so. That explains why Mondo and its employed agents continue to commit ***** and destroy people's lives.
Mondo's replyOfficial
25 Aug 2020, 05:31Good morning Lehlogonolo
Thank you for writing to us again.
A customer service consultant will be in touch with you this morning by 9am.
Regards,
The Mondo Team
Thank you for writing to us again.
A customer service consultant will be in touch with you this morning by 9am.
Regards,
The Mondo Team
Best regards,
Mondo's reply25 Aug 2020, 05:31
Official
Good morning Lehlogonolo
Thank you for writing to us again.
A customer service consultant will be in touch with you this morning by 9am.
Regards,
The Mondo Team
Thank you for writing to us again.
A customer service consultant will be in touch with you this morning by 9am.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
25 Aug 2020, 09:58Good day Lehlogonolo,
As discussed with our consultant please note that Telkom has confirmed that the contract is cancelled.
We will escalate this to our team to confirm why you are still being billed.
Regards,
The Mondo Team
As discussed with our consultant please note that Telkom has confirmed that the contract is cancelled.
We will escalate this to our team to confirm why you are still being billed.
Regards,
The Mondo Team
Best regards,
Mondo's reply25 Aug 2020, 09:58
Official
Good day Lehlogonolo,
As discussed with our consultant please note that Telkom has confirmed that the contract is cancelled.
We will escalate this to our team to confirm why you are still being billed.
Regards,
The Mondo Team
As discussed with our consultant please note that Telkom has confirmed that the contract is cancelled.
We will escalate this to our team to confirm why you are still being billed.
Regards,
The Mondo Team
Best regards,
LM
Lehlogonolo M's updateReviewer Update
25 Aug 2020, 10:03Hello
As discussed with Kim, please send proof of cancellation.
Thanks
As discussed with Kim, please send proof of cancellation.
Thanks
LM
Lehlogonolo M's update25 Aug 2020, 10:03
Reviewer Update
Hello
As discussed with Kim, please send proof of cancellation.
Thanks
As discussed with Kim, please send proof of cancellation.
Thanks
Mondo's replyOfficial
25 Aug 2020, 10:16 Good day Lehlogonolo,
Confirmation of Cancellation will be sent to you.
Regards,
The Mondo Team
Confirmation of Cancellation will be sent to you.
Regards,
The Mondo Team
Best regards,
Mondo's reply25 Aug 2020, 10:16
Official
Good day Lehlogonolo,
Confirmation of Cancellation will be sent to you.
Regards,
The Mondo Team
Confirmation of Cancellation will be sent to you.
Regards,
The Mondo Team
Best regards,
LM
Lehlogonolo M's updateReviewer Update
27 Aug 2020, 10:34Hello
Its 2 days now, I am still waiting for proof of cancellation. Please advise how soon I can have it.
Thanks
Its 2 days now, I am still waiting for proof of cancellation. Please advise how soon I can have it.
Thanks
LM
Lehlogonolo M's update27 Aug 2020, 10:34
Reviewer Update
Hello
Its 2 days now, I am still waiting for proof of cancellation. Please advise how soon I can have it.
Thanks
Its 2 days now, I am still waiting for proof of cancellation. Please advise how soon I can have it.
Thanks
Mondo's replyOfficial
27 Aug 2020, 10:39Good day Lehlogonolo,
As discussed with our consultant, please note that the proof of cancellation was sent to you.
You have confirmed that this went to your "junk folder".
Regards,
The Mondo Team
As discussed with our consultant, please note that the proof of cancellation was sent to you.
You have confirmed that this went to your "junk folder".
Regards,
The Mondo Team
Best regards,
Mondo's reply27 Aug 2020, 10:39
Official
Good day Lehlogonolo,
As discussed with our consultant, please note that the proof of cancellation was sent to you.
You have confirmed that this went to your "junk folder".
Regards,
The Mondo Team
As discussed with our consultant, please note that the proof of cancellation was sent to you.
You have confirmed that this went to your "junk folder".
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
28 Aug 2020, 13:53Good day Lehlogonolo,
As discussed with Kimona, please note that we require proof that you are still being billed after the contract was cancelled.
As soon as we receive this we will escalate to the network service provider and will revert with feedback.
Regards,
The Mondo Team
As discussed with Kimona, please note that we require proof that you are still being billed after the contract was cancelled.
As soon as we receive this we will escalate to the network service provider and will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's reply28 Aug 2020, 13:53
Official
Good day Lehlogonolo,
As discussed with Kimona, please note that we require proof that you are still being billed after the contract was cancelled.
As soon as we receive this we will escalate to the network service provider and will revert with feedback.
Regards,
The Mondo Team
As discussed with Kimona, please note that we require proof that you are still being billed after the contract was cancelled.
As soon as we receive this we will escalate to the network service provider and will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
01 Sept 2020, 14:25Good day Lehlogonolo,
As discussed with Kimona, please note that we have forwarded your details to Telkom.
We will revert with an update as soon as the team responds.
Regards,
The Mondo Team
As discussed with Kimona, please note that we have forwarded your details to Telkom.
We will revert with an update as soon as the team responds.
Regards,
The Mondo Team
Best regards,
Mondo's reply01 Sept 2020, 14:25
Official
Good day Lehlogonolo,
As discussed with Kimona, please note that we have forwarded your details to Telkom.
We will revert with an update as soon as the team responds.
Regards,
The Mondo Team
As discussed with Kimona, please note that we have forwarded your details to Telkom.
We will revert with an update as soon as the team responds.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
07 Sept 2020, 16:04Good day Lehlogonolo,
Please note that we have attempted contacting you with no success.
Kindly note that we have escalated your billing query to Telkom.
We will revert with an update.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that we have escalated your billing query to Telkom.
We will revert with an update.
Regards,
The Mondo Team
Best regards,
Mondo's reply07 Sept 2020, 16:04
Official
Good day Lehlogonolo,
Please note that we have attempted contacting you with no success.
Kindly note that we have escalated your billing query to Telkom.
We will revert with an update.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that we have escalated your billing query to Telkom.
We will revert with an update.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
15 Sept 2020, 16:14Good day Lehlogonolo,
As discussed with Kim, please note that we have escalated your query to Telkom to provide an update.
We will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, please note that we have escalated your query to Telkom to provide an update.
We will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's reply15 Sept 2020, 16:14
Official
Good day Lehlogonolo,
As discussed with Kim, please note that we have escalated your query to Telkom to provide an update.
We will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, please note that we have escalated your query to Telkom to provide an update.
We will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
21 Sept 2020, 10:20Good day Lehlogonolo,
Please note that we have escalated your query to Telkom to provide an update.
We will revert with feedback.
Regards,
The Mondo Team
Please note that we have escalated your query to Telkom to provide an update.
We will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's reply21 Sept 2020, 10:20
Official
Good day Lehlogonolo,
Please note that we have escalated your query to Telkom to provide an update.
We will revert with feedback.
Regards,
The Mondo Team
Please note that we have escalated your query to Telkom to provide an update.
We will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
23 Sept 2020, 16:29Good day Lehlogonolo,
As discussed with Kim, Telkom is still working on your query.
We will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, Telkom is still working on your query.
We will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's reply23 Sept 2020, 16:29
Official
Good day Lehlogonolo,
As discussed with Kim, Telkom is still working on your query.
We will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, Telkom is still working on your query.
We will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
25 Sept 2020, 13:19Good day Lehlogonolo,
As discussed with Amanda ,Kindly be advised that your numbers have been cancelled and a credit request has been logged for you.
Please note your query is now closed.
Regards,
The mondo Team
As discussed with Amanda ,Kindly be advised that your numbers have been cancelled and a credit request has been logged for you.
Please note your query is now closed.
Regards,
The mondo Team
Best regards,
Mondo's reply25 Sept 2020, 13:19
Official
Good day Lehlogonolo,
As discussed with Amanda ,Kindly be advised that your numbers have been cancelled and a credit request has been logged for you.
Please note your query is now closed.
Regards,
The mondo Team
As discussed with Amanda ,Kindly be advised that your numbers have been cancelled and a credit request has been logged for you.
Please note your query is now closed.
Regards,
The mondo Team
Best regards,
Mondo's replyOfficial
29 Sept 2020, 14:12Good day Lehlogonolo,
Please note that we have attempted contacting you with no success.
Kindly note that we have escalated your query to Telkom to advise on a turnaround time for resolution on this matter.
Our team will revert with feedback.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that we have escalated your query to Telkom to advise on a turnaround time for resolution on this matter.
Our team will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's reply29 Sept 2020, 14:12
Official
Good day Lehlogonolo,
Please note that we have attempted contacting you with no success.
Kindly note that we have escalated your query to Telkom to advise on a turnaround time for resolution on this matter.
Our team will revert with feedback.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Kindly note that we have escalated your query to Telkom to advise on a turnaround time for resolution on this matter.
Our team will revert with feedback.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
30 Sept 2020, 16:04Good day Lehlogonolo,
Please note that we have attempted contacting you with no success.
Telkom has advised us that the refund has been arranged.
Your query is now resolved.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Telkom has advised us that the refund has been arranged.
Your query is now resolved.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
Best regards,
Mondo's reply30 Sept 2020, 16:04
Official
Good day Lehlogonolo,
Please note that we have attempted contacting you with no success.
Telkom has advised us that the refund has been arranged.
Your query is now resolved.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
Please note that we have attempted contacting you with no success.
Telkom has advised us that the refund has been arranged.
Your query is now resolved.
Should you have any further queries please feel free to call or email us.
Regards,
The Mondo Team
Best regards,