CG
Chris G
1 reviews | Active since Nov 2019
23 Jan 2023, 09:03
Mondo and DSV Couriers are ***********
Mondo service provider as well as DSV couriers are totally useless do not use them. On friday 20-01-2023 they delivered my phone but could'nt hand it over as the biometric system was off line due to loadshedding which is nonsense because we also use MTN and we could phone out and receive calls. So they promissed me they will deliver early Monday moring which is today, i phoned them Mondo thos moring and the operator tells me, its going to be sometime this week. I'm really thinking of cancelling my contract with this company.
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Replies (3)0
Replies (3)
Mondo's replyOfficial
23 Jan 2023, 09:15Hi Chris,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO335169
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO335169
Regards,
The Mondo Team
Mondo's reply23 Jan 2023, 09:15
Official
Hi Chris,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO335169
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO335169
Regards,
The Mondo Team
CG
Chris G's updateReviewer Update
23 Jan 2023, 12:48I mean, whose fault is it that your biometric system doesnt work? Now i'm waiting for something that i dont even know if and when it will arive, surely its urgent enough to deliver the next working day?
CG
Chris G's update23 Jan 2023, 12:48
Reviewer Update
I mean, whose fault is it that your biometric system doesnt work? Now i'm waiting for something that i dont even know if and when it will arive, surely its urgent enough to deliver the next working day?
Mondo's replyOfficial
31 Jan 2023, 08:56Hi Chris,
Trust you are well.
Please note that your MTN order was returned, as requested, and the application is now cancelled.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order was returned, as requested, and the application is now cancelled.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply31 Jan 2023, 08:56
Official
Hi Chris,
Trust you are well.
Please note that your MTN order was returned, as requested, and the application is now cancelled.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN order was returned, as requested, and the application is now cancelled.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team