CB
Caylene B
1 reviews | Active since Aug 2015
10 Jun 2022, 19:56
Mondo and Delivery
I did an early upgrade on the 30th May. Was advised that the device will be delivered within 7 working days. 2 days later I called back for an update, only to be told there are documents outstanding. Few days later I called again as I have not received any update or calls scheduling delivery. Only to be told that they don't have devices in stock. On the 09th June I called again, and was advised that a change of devices can be done and I will be called by the sales department to arrange that.
I am still waiting. I cannot understand how devices can be sold that are not in stock but I guess the only thing that matters is getting the customer to agree to the contract.
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
10 Jun 2022, 21:37Hi Caylene ,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO237858
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO237858
Regards,
The Mondo Team
Mondo's reply10 Jun 2022, 21:37
Official
Hi Caylene ,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO237858
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO237858
Regards,
The Mondo Team
CB
Caylene B's updateReviewer Update
14 Jun 2022, 08:23This automated response does not assist me in any way. Yesterday I spent the entire day trying to get through to Mondo, and the line kept on getting cut. Today I am advised by Maylene that the request is cancelled because someone was fiddling on the account. And here I am waiting for a call to resolve.
This is absolutely pathetic and quite frankly MTN has made a huge mistake partnering with Mondo but that just my opinion.
This is absolutely pathetic and quite frankly MTN has made a huge mistake partnering with Mondo but that just my opinion.
CB
Caylene B's update14 Jun 2022, 08:23
Reviewer Update
This automated response does not assist me in any way. Yesterday I spent the entire day trying to get through to Mondo, and the line kept on getting cut. Today I am advised by Maylene that the request is cancelled because someone was fiddling on the account. And here I am waiting for a call to resolve.
This is absolutely pathetic and quite frankly MTN has made a huge mistake partnering with Mondo but that just my opinion.
This is absolutely pathetic and quite frankly MTN has made a huge mistake partnering with Mondo but that just my opinion.
Mondo's replyOfficial
17 Jun 2022, 14:10Hi Caylene,
Please note that as advised to you by our Customer Care Team, the application which was done by Mondo reflects as canceled.
As per the system, we do pick up an application that was done by MTN on 14/06/2022.
Due to the above, your query will now be closed.
Regards,
The Mondo Team
Please note that as advised to you by our Customer Care Team, the application which was done by Mondo reflects as canceled.
As per the system, we do pick up an application that was done by MTN on 14/06/2022.
Due to the above, your query will now be closed.
Regards,
The Mondo Team
Mondo's reply17 Jun 2022, 14:10
Official
Hi Caylene,
Please note that as advised to you by our Customer Care Team, the application which was done by Mondo reflects as canceled.
As per the system, we do pick up an application that was done by MTN on 14/06/2022.
Due to the above, your query will now be closed.
Regards,
The Mondo Team
Please note that as advised to you by our Customer Care Team, the application which was done by Mondo reflects as canceled.
As per the system, we do pick up an application that was done by MTN on 14/06/2022.
Due to the above, your query will now be closed.
Regards,
The Mondo Team
CB
Caylene B's updateReviewer Update
17 Jun 2022, 14:38Mondo is pathetic!!
I should have gone to the store from the very beginning.
Telling me its cancelled as if I requested that! But I am relieved I don't have to do business with Mondo going forward
I should have gone to the store from the very beginning.
Telling me its cancelled as if I requested that! But I am relieved I don't have to do business with Mondo going forward
CB
Caylene B's update17 Jun 2022, 14:38
Reviewer Update
Mondo is pathetic!!
I should have gone to the store from the very beginning.
Telling me its cancelled as if I requested that! But I am relieved I don't have to do business with Mondo going forward
I should have gone to the store from the very beginning.
Telling me its cancelled as if I requested that! But I am relieved I don't have to do business with Mondo going forward
Mondo's replyOfficial
17 Jun 2022, 14:51Hi Caylene,
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply17 Jun 2022, 14:51
Official
Hi Caylene,
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Regards,
The Mondo Team