Mondo - an absolute joke

around 7th of February I abandoned an MTN online upgrade. on the 8th Mondo called Stating they were from MTN and we proceeded to do the upgrade. I am STILL waiting for my phone. When I first got hold of them (several weeks later) to find out what was happening, they told me it is with the couriers. a week after that I called again and received DSV order number (Which does not exist). Eventually I find out that there is no stock of the phone. Now I am trying to get hold of the call centre again and after 30 min of being on hold and not talking to anyone I have given up. I am absolutely shocked that MTN and other providers would even think of using Mondo. MTN can not help me with my upgrade (even thought they state they cannot see that the number I upgraded has an order), I have to get hold of Mondo to cancel the order before they can assist.