SK
Sivuyile K
1 reviews | Active since May 2020
09 Feb 2024, 13:23
MONDO AGENTS PLEASE DO NOT MAKE EMPTY PROMISES THAT INCONVENIENCE OUR PLANS PLEASE!!!!!
I am not happy with the fact I have been told that I will be receiving the phone yesterday and yesterday I was told today and today I am told yet a different story, I advised the ladies who were calling me about the delivery I have something urgent I need to attend and changing my flight itinerary is going to be costly what is worse they do not have an exact date or expected date for me to plan around on, I initially asked the lady who called me and logged my application SHE DID NOT GIVE ME ANY FALSE INFORMATION INSTEAD SHE SAID SHE WILL TRY AND SEE IF I CAN GET IT EARLIER SHE DID NOT COMMIT TO ANY DATE SHE WAS AMAZING!!! Now can the Mondo team leader or someone senior try and expedite this for me please as changing flights and all will be an expense I am not willing to pay.
Helpful (0)
Replies (8)0
Replies (8)
Mondo's replyOfficial
09 Feb 2024, 14:28Hi Sivuyile K,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
We have attempted to arrange for urgent delivery but the parcel is not yet at the branch.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
We have attempted to arrange for urgent delivery but the parcel is not yet at the branch.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply09 Feb 2024, 14:28
Official
Hi Sivuyile K,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
We have attempted to arrange for urgent delivery but the parcel is not yet at the branch.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
We have attempted to arrange for urgent delivery but the parcel is not yet at the branch.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
SK
Sivuyile K's updateReviewer Update
09 Feb 2024, 14:31WHEN DO YOU THINK THEY CAN DELIVER THE LATEST I need to arrange for different flight dates now and you guys will not compensate because I was falsely advised about the delivery which is totally unfair.
SK
Sivuyile K's update09 Feb 2024, 14:31
Reviewer Update
WHEN DO YOU THINK THEY CAN DELIVER THE LATEST I need to arrange for different flight dates now and you guys will not compensate because I was falsely advised about the delivery which is totally unfair.
SK
Sivuyile K's updateReviewer Update
12 Feb 2024, 09:57 WHEN DO YOU THINK THEY CAN DELIVER THE LATEST I need to arrange for different flight dates now and you guys will not compensate because I was falsely advised about the delivery which is totally unfair.
SK
Sivuyile K's update12 Feb 2024, 09:57
Reviewer Update
WHEN DO YOU THINK THEY CAN DELIVER THE LATEST I need to arrange for different flight dates now and you guys will not compensate because I was falsely advised about the delivery which is totally unfair.
SK
Sivuyile K's updateReviewer Update
12 Feb 2024, 09:58 WHEN DO YOU THINK THEY CAN DELIVER THE LATEST I need to arrange for different flight dates now and you guys will not compensate because I was falsely advised about the delivery which is totally unfair. I cannot change my flight itinerary any further as I have maxed my ability to change
SK
Sivuyile K's update12 Feb 2024, 09:58
Reviewer Update
WHEN DO YOU THINK THEY CAN DELIVER THE LATEST I need to arrange for different flight dates now and you guys will not compensate because I was falsely advised about the delivery which is totally unfair. I cannot change my flight itinerary any further as I have maxed my ability to change
SK
Sivuyile K's updateReviewer Update
12 Feb 2024, 14:16 WHEN DO YOU THINK THEY CAN DELIVER THE LATEST I need to arrange for different flight dates now and you guys will not compensate because I was falsely advised about the delivery which is totally unfair. I cannot change my flight itinerary any further as I have maxed my ability to change
SK
Sivuyile K's update12 Feb 2024, 14:16
Reviewer Update
WHEN DO YOU THINK THEY CAN DELIVER THE LATEST I need to arrange for different flight dates now and you guys will not compensate because I was falsely advised about the delivery which is totally unfair. I cannot change my flight itinerary any further as I have maxed my ability to change
Mondo's replyOfficial
13 Feb 2024, 09:01Hi Sivuyile,
Trust you are well,
Your MTN order is with DSV and delivery has been scheduled for tomorrow (14-02-2024).
Please be available at your delivery address with the required documents. Due to the above your query has now been closed.
Should you require further assistance, please contact our customer service team.
Kind Regards,
The Mondo Team
Trust you are well,
Your MTN order is with DSV and delivery has been scheduled for tomorrow (14-02-2024).
Please be available at your delivery address with the required documents. Due to the above your query has now been closed.
Should you require further assistance, please contact our customer service team.
Kind Regards,
The Mondo Team
Mondo's reply13 Feb 2024, 09:01
Official
Hi Sivuyile,
Trust you are well,
Your MTN order is with DSV and delivery has been scheduled for tomorrow (14-02-2024).
Please be available at your delivery address with the required documents. Due to the above your query has now been closed.
Should you require further assistance, please contact our customer service team.
Kind Regards,
The Mondo Team
Trust you are well,
Your MTN order is with DSV and delivery has been scheduled for tomorrow (14-02-2024).
Please be available at your delivery address with the required documents. Due to the above your query has now been closed.
Should you require further assistance, please contact our customer service team.
Kind Regards,
The Mondo Team
SK
Sivuyile K's updateReviewer Update
14 Feb 2024, 11:45I CANNOT TRACK THE PARCEL AND I ADVISED YOU GUYS I HAVE A FLIGHT SCHEDULED AT 1 AND I AM STILL WAITING FOR THE PARCEL TO BE DELIVERED AND DSV IS NONCHALANT OR REGARDING THAT FOR ME, ARE YOU GUYS GOING TO PAY FOR ANOTHER FLIGHT TICKET IF I MISS THIS ONE BECAUSE OF NO PROPER COMMUNICATION FROM YOU AND THEM I AM APPALLED ITS THE SECOND TIME I AM HAVING DIFFICULTIES WITH THIS COMPANY CAN I HAVE THE PARCEL DELIVERED BY 12:45 ASAP I NEED TO BE BOARDING BY 13:10
SK
Sivuyile K's update14 Feb 2024, 11:45
Reviewer Update
I CANNOT TRACK THE PARCEL AND I ADVISED YOU GUYS I HAVE A FLIGHT SCHEDULED AT 1 AND I AM STILL WAITING FOR THE PARCEL TO BE DELIVERED AND DSV IS NONCHALANT OR REGARDING THAT FOR ME, ARE YOU GUYS GOING TO PAY FOR ANOTHER FLIGHT TICKET IF I MISS THIS ONE BECAUSE OF NO PROPER COMMUNICATION FROM YOU AND THEM I AM APPALLED ITS THE SECOND TIME I AM HAVING DIFFICULTIES WITH THIS COMPANY CAN I HAVE THE PARCEL DELIVERED BY 12:45 ASAP I NEED TO BE BOARDING BY 13:10
SK
Sivuyile K's updateReviewer Update
23 Feb 2024, 09:10Even though I gave you the correct contact information you guys decided to send the bill to the wrong email address, wow
SK
Sivuyile K's update23 Feb 2024, 09:10
Reviewer Update
Even though I gave you the correct contact information you guys decided to send the bill to the wrong email address, wow