Mondo agents misleading customers and providing false info

Last week I got ****med by one of your consultants, telling me she phones from MTN and offered me a data contract as my wifi contract was due for an upgrade. She did not tell me the one she has on offer is the Home package. I asked if the upgrade is the mobile option and she rep**** yes, it will also work on my current old router. Now soon after the upgrade, my wifi stopped working.

I went to the MTN store and they told me there is mess on my contract, I have been upgraded to the wrong package, that is the reason why my internet is off. They also told me that they are not able to assist and directed me to the main MTN branch in Bloenfontein. When I arrived there, the lady there assisted by phoning your call centre and requested the upgrade to be cancelled. They said it will take 5 to 7 working days. I also phoned in again on Friday afternoon to find out if my request for cancellation has been submitted now, and they told me it will take 14 working days. She also provided me woth a ref number RCO 312222. Now I received an sms that it will take 9 working days. I did stop the upgrade within the cooling off period from my side, but now you dragging along and wasting time. Next thing I will be told sorry, the cooling off period has passed and I need to pay for the contract. A contract that I am not able to use at all!

I also sent a few complaints to MTN, but all my emails are being ignored by them. I cc'd Mondo also in my emails. Only reply I get from you is that I must log a query with your bot on the system, and after I have done that I again receive an email that I must log my query on the bot system. Reading the negative reveiws on the internet about your company, I am really concerned that absolutely nothing will be done on my query. I am considering to discuss this matter with a newspaper, so they can do an article about Mondo deliberately ******** people just to bag a sale and when the customer complains and want to cancel, you are dragging your feet and make empty promises of cancelling the upgrade while not doing anything at all.

Please ensure that this upgrade will be cancelled before end of this week, as I am considering taking this matter further.