WN
Wilhelm N

1 reviews | Active since Jul 2011

30 Mar 2021, 12:24

Mondo agent lie

The agent (Stephanie) told me that in order to cancel a recurring data bundle I can call the Customer Care line on ***. this was a lie, as they told me they don't do that and that I have to call a different number at Vodacom. The person at that number gave me another Vodacom number, and the person at that number gave me another number. Eventually I got it sorted out, but the original promise was a lie (just to make a sale and get me to accept a change in package).

0
Replies (4)
Mondo
Mondo's reply30 Mar 2021, 12:36
Official
Good day Wilhelm

Thank you for taking the time to write to us.

Our sincere apologies for the service you have recieved when trying to cancel you recurring bundle,

This is not the feedback we like to recieve from our customers.

Kindly note your query  RCO115196 has been escalated to a dedicated consultant who will contact you shortly.

Regards,

The Mondo Team 

Best regards,

WN
Wilhelm N's update06 Apr 2021, 08:56
Reviewer Update
No one has contacted me yet.
Mondo
Mondo's reply06 Apr 2021, 10:24
Official
Good day Wilhelm 

As discussed with our consultant, we have logged a call assessment for the deal agreed to on the recorded line.

Our team will revert with feedback.

Regards,

The Mondo Team 

Best regards,

Mondo
Mondo's reply12 Apr 2021, 14:47
Official
Good day Wilhelm 

As discussed with our consultant, you have confirmed that the issue of cancelling your value added services is resolved. 

Our team has provided you with the findings of the investigation.

Your query will be closed.

Should you have any further queries, please feel free to call or email our team.

Regards,

The Mondo Team

Best regards,