EM
Eugene M
1 reviews | Active since Jul 2021
16 Jul 2021, 14:00
Mondo absolutely poor
I am now getting really irate with Mondo and MTN. I was sold a contract which does not work on a mobile device, was then told the contract would be cancelled, but having followed up every week for a month, nothing has been done.
Promises made, but nobody ever comes back to me, I am now being billed for something I am not able to use... This is wholly unacceptable and must be resolved now.
Helpful (0)
Replies (7)0
Replies (7)EM
Eugene M's updateReviewer Update
19 Jul 2021, 13:00Well it looks like based on all of the other complaints about Mondo that this is how they do business, and my one month issue may need to wait since others have been putting up with this ******* for 3 months.
That said, I am meticulously keeping tabs of all of my comms ( Cancellation of contract just not happening [IJCE0E] [IJJ93N] [IN01PO] ) and this is going to escalate in a big way.
I expect access to a full timeline of all of my comms with Mondo and all of the comms between Mondo and MTN by today.
As well as access to the initial recording and all subsequent engagements.
Would also be very helpful if you enabled your call centre, since hiding behind emails is not useful to anyone... guess it is never going to happen that somebody might just take the time to actually contact the customer.
That said, I am meticulously keeping tabs of all of my comms ( Cancellation of contract just not happening [IJCE0E] [IJJ93N] [IN01PO] ) and this is going to escalate in a big way.
I expect access to a full timeline of all of my comms with Mondo and all of the comms between Mondo and MTN by today.
As well as access to the initial recording and all subsequent engagements.
Would also be very helpful if you enabled your call centre, since hiding behind emails is not useful to anyone... guess it is never going to happen that somebody might just take the time to actually contact the customer.
EM
Eugene M's update19 Jul 2021, 13:00
Reviewer Update
Well it looks like based on all of the other complaints about Mondo that this is how they do business, and my one month issue may need to wait since others have been putting up with this ******* for 3 months.
That said, I am meticulously keeping tabs of all of my comms ( Cancellation of contract just not happening [IJCE0E] [IJJ93N] [IN01PO] ) and this is going to escalate in a big way.
I expect access to a full timeline of all of my comms with Mondo and all of the comms between Mondo and MTN by today.
As well as access to the initial recording and all subsequent engagements.
Would also be very helpful if you enabled your call centre, since hiding behind emails is not useful to anyone... guess it is never going to happen that somebody might just take the time to actually contact the customer.
That said, I am meticulously keeping tabs of all of my comms ( Cancellation of contract just not happening [IJCE0E] [IJJ93N] [IN01PO] ) and this is going to escalate in a big way.
I expect access to a full timeline of all of my comms with Mondo and all of the comms between Mondo and MTN by today.
As well as access to the initial recording and all subsequent engagements.
Would also be very helpful if you enabled your call centre, since hiding behind emails is not useful to anyone... guess it is never going to happen that somebody might just take the time to actually contact the customer.
Mondo's replyOfficial
19 Jul 2021, 16:59Good day,
Please note that you will receive a call within tomorrow.
We do apologize for the delay caused.
Regards,
The Mondo Team
Please note that you will receive a call within tomorrow.
We do apologize for the delay caused.
Regards,
The Mondo Team
Mondo's reply19 Jul 2021, 16:59
Official
Good day,
Please note that you will receive a call within tomorrow.
We do apologize for the delay caused.
Regards,
The Mondo Team
Please note that you will receive a call within tomorrow.
We do apologize for the delay caused.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jul 2021, 08:39Hi Eugene,
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply21 Jul 2021, 08:39
Official
Hi Eugene,
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your MTN cancellation has been done.
Thank you for allowing us to look into your query.
Your query will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
EM
Eugene M's updateReviewer Update
18 Aug 2021, 20:09So I am afraid this is not the case.
I am still receiving an MTN invoice and was debited......
And when I phoned MTN today, the contract is still open and has NOT in fact been closed.
I am afraid I simply don't comprehend this level of incompetence and failure between companies and their vendors, and at a total loss for words.
I have disputed the debit order and a last ditch cry for help ask that someone at Mondo actually phone MTN and ask them for the status of the contract.
It is absurd that I can be told the contract is cancelled, get emails where MTN is quoted as saying it is cancelled and yet clearly the contract is very much active.
I am still receiving an MTN invoice and was debited......
And when I phoned MTN today, the contract is still open and has NOT in fact been closed.
I am afraid I simply don't comprehend this level of incompetence and failure between companies and their vendors, and at a total loss for words.
I have disputed the debit order and a last ditch cry for help ask that someone at Mondo actually phone MTN and ask them for the status of the contract.
It is absurd that I can be told the contract is cancelled, get emails where MTN is quoted as saying it is cancelled and yet clearly the contract is very much active.
EM
Eugene M's update18 Aug 2021, 20:09
Reviewer Update
So I am afraid this is not the case.
I am still receiving an MTN invoice and was debited......
And when I phoned MTN today, the contract is still open and has NOT in fact been closed.
I am afraid I simply don't comprehend this level of incompetence and failure between companies and their vendors, and at a total loss for words.
I have disputed the debit order and a last ditch cry for help ask that someone at Mondo actually phone MTN and ask them for the status of the contract.
It is absurd that I can be told the contract is cancelled, get emails where MTN is quoted as saying it is cancelled and yet clearly the contract is very much active.
I am still receiving an MTN invoice and was debited......
And when I phoned MTN today, the contract is still open and has NOT in fact been closed.
I am afraid I simply don't comprehend this level of incompetence and failure between companies and their vendors, and at a total loss for words.
I have disputed the debit order and a last ditch cry for help ask that someone at Mondo actually phone MTN and ask them for the status of the contract.
It is absurd that I can be told the contract is cancelled, get emails where MTN is quoted as saying it is cancelled and yet clearly the contract is very much active.
Mondo's replyOfficial
19 Aug 2021, 08:32Good day,
Please note that on the MTN system, your line reflects as deactivated.
Kindly note that we will be in contact with you later today.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that on the MTN system, your line reflects as deactivated.
Kindly note that we will be in contact with you later today.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply19 Aug 2021, 08:32
Official
Good day,
Please note that on the MTN system, your line reflects as deactivated.
Kindly note that we will be in contact with you later today.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Please note that on the MTN system, your line reflects as deactivated.
Kindly note that we will be in contact with you later today.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
EM
Eugene M's updateReviewer Update
19 Aug 2021, 09:26I called MTN yesterday and was told it is still active. I have received statements and invoices showing it is still active. I was debited, showing it is still active. So feedback from yourselves that this is closed is meaningless when everything else states it is very much open and active.
EM
Eugene M's update19 Aug 2021, 09:26
Reviewer Update
I called MTN yesterday and was told it is still active. I have received statements and invoices showing it is still active. I was debited, showing it is still active. So feedback from yourselves that this is closed is meaningless when everything else states it is very much open and active.
Mondo's replyOfficial
19 Aug 2021, 09:57Good day,
Please note we are currently working on your query and we will be in contact with you today.
Regards,
The Mondo Team
Please note we are currently working on your query and we will be in contact with you today.
Regards,
The Mondo Team
Mondo's reply19 Aug 2021, 09:57
Official
Good day,
Please note we are currently working on your query and we will be in contact with you today.
Regards,
The Mondo Team
Please note we are currently working on your query and we will be in contact with you today.
Regards,
The Mondo Team