Mondo ***

Disgusted by Mtn Mondo. I app**** for a Mtn home internet (LTE) 150GB which is 75 gigs anytime and 75gigs night for R399 a month. I app**** on the 11th August 2020 through the website and I got approval message a month later on the same day and delivery was on 26th September 2020

Upon sim activation I realised I only got about 15GB day and 15GB night. Well I knew its gonna be pro rated but I felt its too little. An I called mtn about my dissatisfaction of my pro rata data and the consultant told me it will be fixed and I will get my full data on the 12, September 2020 but that did not happen, I then checked the plan that allocated to me on the mtn app, it says I'm on MTN made for home 30GB, which is not what I app**** for but the billing me for 150gigs which is a total of R611 including pro rated data they gave me. This is really frustrating because they don't even have 30gigs deal for this amount. How can this be, why can't someone fix this. I have exhausted all means of trying to talk with these people. On Saturday 26 September 2020 I received a call from a lady who said she's calling in response to my complaints and she said to me they have found that my complaint is valid as they have listened to my application recording, but then she said my plan was for R250 a month for 90 gigs which is 60g anytime and 30g night, she also assured me that onlytjat amount will be debited from my account, but today my 1st debit went off for R611 and I still don't have data that I'm being charged for.

I trully regret taking this contract. Mondo and Mtn are in bridge of the contract I signed with them. Therefore I want them to take back their sim and router and stay the help away from my account. I will also reverse the money debited from my account if this is not fixed in 24hours.