LM
Lefa M

1 reviews | Active since Sept 2021

18 Sept 2021, 20:57

MONDO

Bought a Huawei p smart 2021 on a 36 month contract from MTN via Mondo. The phone got delivered and a month later after my 1st debit. The data stopped working while i had a full 4G network active. MTN told me they're seeing network barring and they'll remove it. Same problem kept occurring and now it cut off my WIFI connection to everything. Bluetooth also stopped working for two weeks now. Been on the phone with MTN to sort out the issue. I'm told that if bought online then Mondo must deal with it. I called MTN again for cancelation but I'm not getting through to the department. I wont pay R300 for the next 36 month for a device that malfunctioned on its second month. I need the device replaced or no payments will be made. this is clearly a demo device that was delivered. MTN told me to stop by their stores to check for the warranty of the device. I NEED A NEW DEVICE. 36 MONTHS IS A LIFETIME i honored my contract by paying. But not for a demo device, do something about this Mondo and MTN.

0
Replies (4)
Mondo
Mondo's reply19 Sept 2021, 08:03
Official
 Hi  Lefa,
 
Thank you for taking the time to write to us about your query.
 
We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
 
Your Case Number is:   RCO137637.
 
Regards,
 
The Mondo Team  
 
LM
Lefa M's update19 Sept 2021, 23:02
Reviewer Update
Hi Mondo Team

Please note that if the issue is not resolved i wont be going forward with the contract. Your device will be delivered back to the MTN store at Fourways Mall. Id like to get a replacement or cancelation. I'm not gonna be accepting the same device that became faulty within its 1st month of use. What's the point in pain for phone that doesn't connected to WIFI or any Bluetooth devices.
Mondo
Mondo's reply20 Sept 2021, 08:35
Official
Good day,

We do apologize for the inconvenience caused.

Please note that you will receive a call within today,

Regards,

The Mondo Team
Mondo
Mondo's reply20 Sept 2021, 16:25
Official
Hi Lefa,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you.

Kindly advise what is a convenient time to make contact.

Regards,

The Mondo Team