AS
Arthur S
1 reviews | Active since May 2021
20 May 2021, 13:43
Mondo A Terrible Telecommunications Company to Deal with ******** & *********
Good day, My name is Ntebaleng Sadiki. I received a bad service from Mondo , they present themselves as mtn marketing and mislead mtn clients to take and update which is not beneficial neither working. When I logged a call for cancellation I am told they are not mtn direct but their the ones who initiated the upgrade. I contact mtn and I was told Mondo must do a follow up with mtn. PLEASE GOOD PEOPLE STAY AWAY FROM MONDO THEIR TERRIBLE AND ****MMERS
Helpful (0)
Replies (9)0
Replies (9)
Mondo's replyOfficial
20 May 2021, 13:47Hi Arthur,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your refence number is RCO120389.
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your refence number is RCO120389.
Regards,
The Mondo Team
Mondo's reply20 May 2021, 13:47
Official
Hi Arthur,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your refence number is RCO120389.
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your refence number is RCO120389.
Regards,
The Mondo Team
AS
Arthur S's updateReviewer Update
20 May 2021, 14:41Your apology is not accepted . You have telling me these lies since Monday. Sharon your sales consultant is enjoying her self while I am not. I pray for the downfal of your company that is full of ******
AS
Arthur S's update20 May 2021, 14:41
Reviewer Update
Your apology is not accepted . You have telling me these lies since Monday. Sharon your sales consultant is enjoying her self while I am not. I pray for the downfal of your company that is full of ******
AS
Arthur S's updateReviewer Update
20 May 2021, 14:44Your apology is not accepted. You have been telling me all these lies since Monday. Sharon your sales consultant is enjoying herself while I am not - 7 days without internet connection because of her incompetence and reckless. I pray for the downfa of your company that is full of ******. I also want to warn the public to stay from Mondo and directly deal with network companies.
AS
Arthur S's update20 May 2021, 14:44
Reviewer Update
Your apology is not accepted. You have been telling me all these lies since Monday. Sharon your sales consultant is enjoying herself while I am not - 7 days without internet connection because of her incompetence and reckless. I pray for the downfa of your company that is full of ******. I also want to warn the public to stay from Mondo and directly deal with network companies.
Mondo's replyOfficial
25 May 2021, 14:24Hi Arthur,
As discussed with Kim, you have opted to cancel the upgrade completely.
We have sent this request to MTN and we will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, you have opted to cancel the upgrade completely.
We have sent this request to MTN and we will revert with feedback.
Regards,
The Mondo Team
Mondo's reply25 May 2021, 14:24
Official
Hi Arthur,
As discussed with Kim, you have opted to cancel the upgrade completely.
We have sent this request to MTN and we will revert with feedback.
Regards,
The Mondo Team
As discussed with Kim, you have opted to cancel the upgrade completely.
We have sent this request to MTN and we will revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
26 May 2021, 15:29Hi Arthur,
We will be closing off this review as you recently posted another.
Regards,
The Mondo Team
Mondo's reply26 May 2021, 15:29
Official
Hi Arthur,
We will be closing off this review as you recently posted another.
Regards,
The Mondo Team
AS
Arthur S's updateReviewer Update
27 May 2021, 12:17Simple logic Mondo , how do you close a review if the issue has not been resolved?Remember it's 4 weeks and I still don't have internet access due to Mondo. I am honestly not happy with this treatment that I am getting
AS
Arthur S's update27 May 2021, 12:17
Reviewer Update
Simple logic Mondo , how do you close a review if the issue has not been resolved?Remember it's 4 weeks and I still don't have internet access due to Mondo. I am honestly not happy with this treatment that I am getting
Mondo's replyOfficial
27 May 2021, 13:07Hi Arthur,
This review was merely closed as it is a duplicate.
Kim is prioritizing this and will keep you updated on the progress.
Regards,
The Mondo Team
Mondo's reply27 May 2021, 13:07
Official
Hi Arthur,
This review was merely closed as it is a duplicate.
Kim is prioritizing this and will keep you updated on the progress.
Regards,
The Mondo Team
AS
Arthur S's updateReviewer Update
28 May 2021, 14:23Good Kim and Mondo,
What is the latest with regards to the cancellation issue . I am not expecting to add another week without this upgrade cancelled.
Please update
Rgs,
What is the latest with regards to the cancellation issue . I am not expecting to add another week without this upgrade cancelled.
Please update
Rgs,
AS
Arthur S's update28 May 2021, 14:23
Reviewer Update
Good Kim and Mondo,
What is the latest with regards to the cancellation issue . I am not expecting to add another week without this upgrade cancelled.
Please update
Rgs,
What is the latest with regards to the cancellation issue . I am not expecting to add another week without this upgrade cancelled.
Please update
Rgs,
Mondo's replyOfficial
28 May 2021, 14:33Hi Arthur,
Our consultant has attempted contacting you with no success.
We have been escalating this to MTN.
Our management team has requested for higher management at MTN to intervene.
Our team will revert with feedback.
Regards,
The Mondo Team
Mondo's reply28 May 2021, 14:33
Official
Hi Arthur,
Our consultant has attempted contacting you with no success.
We have been escalating this to MTN.
Our management team has requested for higher management at MTN to intervene.
Our team will revert with feedback.
Regards,
The Mondo Team