GS
Gail S

1 reviews | Active since Apr 2017

03 Apr 2017, 10:32

MONDO..A registered VODACOM DIRECT dealer ?? DESPICABLE CUSTOMER SERVICE.*****S of the first degree.

<p>MONDO REWARDS MARKETING COMPANY DISPUTE NUMBER 67013</p> <p>September 2016 I declared a dispute over a "contract" with Vodacom/Mondo Marketing for a router which they sent me. This dispute was declared in MY FAVOUR. i.e. the telesales person, in July 2016 never mentioned any cost/contract to me.</p> <p>Mondo have done NOTHING to cancel this contract: cell no ********** 1539. Vodacom have done nothing to assist me. I have made dozens of calls, sent many e-mails to Mondo and Vodacom. AND VODACOM have now also blocked my Cell phone line, "because my account is in arrears"!! I have continued to pay my cell phone contract(my legal one)each month, but not paid the ********** router "contract". Vodacom OWE ME MONIES for the first two months that my account was *****elently debited, for a contract I never agreed to.</p> <p>MONDO MARKETING AND VODACOM, despicable service.</p> <p>Gail Stroebel</p>

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Replies (2)
Mondo
Mondo's reply03 Apr 2017, 10:58
Official

Good day Gail,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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Mondo
Mondo's reply05 Jul 2017, 13:06
Official

Hello Gail, Thank you for allowing us to investigate your query. Your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***