J(G
Jacobus (Bokkie) Gerber

1 reviews | Active since Jun 2021

23 Jun 2021, 07:19

Mondo a no go!

Mondo as the sales agent for MTN should be avoided for a total lack of consumer respect. After accepting an offer for a MTN product I cancelled and returned the product on the day I received it. That was 16 March 2021. After 4 months , 40 emails to Mondo customer care, 40 calls to Mondo consultants, 2 visits to MTN direct store in PE and numerous calls to MTN I still wait for there response that the contract is cancelled. The product was delivered at the speed of light. The cancellation is going nowhere. Even the staff at Mondo agree it is unacceptable. They sympathies. They say sorry. Mondo prides itself on excellence. *******. They claim you can cancel within time period and rules. LIE! Its now 4 months later after cancellation. I still pay for a product I dont have. As a pensioner this surely hurts. But more so the complete ignorance by Mondo of my rights. Stay away from phone deals by Mondo . You will burn your fingers and regret you ever answered the call by the Mondo consultant. My nightmare continues.

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Replies (2)
Mondo
Mondo's reply23 Jun 2021, 08:19
Official
Hi Jacobus,
 
Thank you for taking the time to write to us about your cancellation request. 

We sincerely apologize for the level of service you have received.
 
Kindly note your query has been assigned to a dedicated consultant who will contact you shortly.
 
Your Case Number is: RCO124929
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply24 Jun 2021, 12:23
Official
Hi Jacobus,
 
As discussed with Kim, please note that your contract is not active on the MTN system.

Your query is resolved and will be closed.

Please call or email us if you have any further queries.
 
Regards,
 
The Mondo Team