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Vinesh R

1 reviews | Active since Jun 2019

23 Jun 2021, 16:04

Mondo

Most disappointed with the service i received from Mondo. I purchased a phone and on opening the package i noticed that the phone was different from the one that i was told that i would receive. The phone was returned to Mondo the very next day but i was still billed for the first month of contrach.

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Replies (3)
Mondo
Mondo's reply23 Jun 2021, 16:15
Official
Hi Vinesh,
 
Thank you for taking the time to write to us about your contract dispute. 

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is:  RCO125128 
 
Regards,
 
The Mondo Team 
Mondo
Mondo's reply28 Jun 2021, 15:35
Official
Hi Vinesh,
 
As discussed, your cancellation request is still in progress.

Our team will keep you updated on the progress of this.
 
Regards,
 
The Mondo Team 
Mondo
Mondo's reply29 Jun 2021, 08:42
Official
Hi Vinesh,
 
As discussed with our consultant, Telkom has confirmed that your cancellation query is now resolved.

This will be closed on our side.

Please call or email us if you have any further queries.
 
Regards,
 
The Mondo Team