AA
Alroma A
1 reviews | Active since Jun 2022
13 Jun 2022, 20:42
Mondo
Your consultant **** to me saying my existing router would be good for uncapped data.You went and did an early cancellation on my existing contracts and now MTN wants me to pay an early cancellation fee of almost R4000.Your company has kept we waiting for almost 3 months saying that the cancellation is in progress.Is this how you do business?
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Replies (4)
Mondo's replyOfficial
13 Jun 2022, 21:33 Good day Alroma,
Thank you for taking the time to write to us about your cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO216391.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO216391.
Regards,
The Mondo Team
Mondo's reply13 Jun 2022, 21:33
Official
Good day Alroma,
Thank you for taking the time to write to us about your cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO216391.
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO216391.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Jun 2022, 16:31Hi Alroma,
Please note that your MTN cancellation is currently in-progress.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Please note that your MTN cancellation is currently in-progress.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply14 Jun 2022, 16:31
Official
Hi Alroma,
Please note that your MTN cancellation is currently in-progress.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Please note that your MTN cancellation is currently in-progress.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
07 Sept 2022, 10:15Good Day,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply07 Sept 2022, 10:15
Official
Good Day,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
MTN Cancellation Reference: SR# ***
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, please contact our Customer Service team.
Have a lovely day further.
Regards,
The Mondo Team
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Alroma A's updateReviewer Update
22 Apr 2023, 12:07So after cancelling the contract and admitting you were wrong you still bill me over R11000 for a servoce you never provided. I now get harrased by debt collectors saying I owe this huge amount. is this how you do business MTN?
AA
Alroma A's update22 Apr 2023, 12:07
Reviewer Update
So after cancelling the contract and admitting you were wrong you still bill me over R11000 for a servoce you never provided. I now get harrased by debt collectors saying I owe this huge amount. is this how you do business MTN?