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Jade B

1 reviews | Active since May 2021

12 May 2021, 20:01

MONDO

Still waiting on my phone.They have not gotten back to me and it is over two weeks already and MTN has called. Your customer service is pathetic to say the least. Ihope you guys speed up your services. If i wanted to i could of went through MTN!!!

0
Replies (4)
Mondo
Mondo's reply12 May 2021, 20:05
Official
Good day Jade,

Thank you for taking the time to write to us.

We apologize for the service you have received regarding your application. 

Kindly note your query  RCO119390 has been escalated to a dedicated consultant who will be contacting you during business hours to assist further.

Regards,

The Mondo Team

Mondo
Mondo's reply13 May 2021, 16:19
Official
Good day Jade,

As discussed with our consultant before the call ended, please can you email all the supporting documents to us ASAP.

We will escalate to our digital team and revert with feedback.

Regards,

The Mondo Team
Mondo
Mondo's reply14 May 2021, 15:40
Official
Good day Jade,

Please note that we have attempted contacting you with no success.

We have escalated your query to our digital team to finalize the order.

Our team will revert with feedback.

Regards,

The Mondo Team
Mondo
Mondo's reply20 May 2021, 15:03
Official
Good day Jade,

As discussed with Kim, please note that your package has been successfully delivered to you and your query is resolved. 

Should you have any further queries please call or email us.

Regards,

The Mondo Team