KM
Katiba M

1 reviews | Active since Oct 2020

14 Feb 2022, 17:10

Mondo

I received a call on 14 January 2022 from Hollenbach about vodacom contract upgrade of which I agreed with conditions that I upgraded two numbers at better offer and requested the other two numbers be downgraded to prepaid as I would like to cut costs on contracts. He agreed will do so on the following business day. The numbers that were upgraded are *** and ***. Downgraded numbers are *** and ***. Today I called them to find out what happened because my account did change. Am told they are a third party not vodacom and i must call vodacom. I then requested a recording of that day I was told to go to nearest vodacom store to listen it there. It shows this Mondo or Rewardsco takes people for a ride. I want to cancel this contract as it was entered in bad faith.

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Replies (6)
KM
Katiba M's update14 Feb 2022, 18:40
Reviewer Update
Thanks. I will be waiting
KM
Katiba M's update14 Feb 2022, 18:53
Reviewer Update
Noted with thanks
Mondo
Mondo's reply14 Feb 2022, 18:54
Official
Hi  Katiba, 

You are very much welcome.

Regards,

The Mondo Team
KM
Katiba M's update03 Mar 2022, 17:24
Reviewer Update
Today is 3 March. Noone called m
KM
Katiba M's update03 Mar 2022, 17:25
Reviewer Update
Today is 3 March and Noone called or contacted me. How long does it take to investigate this simple matter
Mondo
Mondo's reply09 Mar 2022, 16:17
Official
Hi Katiba,

Trust you are well.

Please note that the upgrade which was done for you in January by Mondo has been reversed.

Your query will now be closed.

We do apologize for the delay.

Regards,

The Mondo Team