MF
Matimu F
1 reviews | Active since Apr 2023
03 May 2023, 15:48
Mondo
Horrible service, I've been told different stories daily ,I paid yet I'm still receiving emails saying I need to pay again
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Replies (3)0
Replies (3)MF
Matimu F's updateReviewer Update
03 May 2023, 15:58I've app**** for the month to month package, I was told my application is approved,I paid their fee ,since then I've been told different stories daily, one agent will tell u your application is fine ,we are just out of stock, the other will tell no we do have stock your application is pending payment, like which payment coz I've already paid?then when you continue to call they don't pick up anymore or they'll just tell u to hold forever ....horrible service I've been receiving
MF
Matimu F's update03 May 2023, 15:58
Reviewer Update
I've app**** for the month to month package, I was told my application is approved,I paid their fee ,since then I've been told different stories daily, one agent will tell u your application is fine ,we are just out of stock, the other will tell no we do have stock your application is pending payment, like which payment coz I've already paid?then when you continue to call they don't pick up anymore or they'll just tell u to hold forever ....horrible service I've been receiving
Mondo's replyOfficial
03 May 2023, 16:42Good day Matimu,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO389219
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO389219
Regards,
The Mondo Team
Mondo's reply03 May 2023, 16:42
Official
Good day Matimu,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO389219
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO389219
Regards,
The Mondo Team
Mondo's replyOfficial
19 May 2023, 08:48Hi Matimu,
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Mondo's reply19 May 2023, 08:48
Official
Hi Matimu,
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your MTN delivery.
Order No: ***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
